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Responsibilities
- Thorough Continuous Improvement, delivery on committed productivity, productivity improvement in account and Bad Bench reduction
- Champion the implementation and adoption of standard Global Processes
- Support and deliver operational excellence and automation and implement best practices and drive efficiency and standardization as approved by
- Assess new Laws, policies and practices, organization changes and the impact on the Global Processes and communicate such changes and impact to client
- Lead and be responsible for all trainings and knowledge transfer relating to the GPO Services
- Create Transformation Road Map and deliver projects aligned with client
- Deploy RPA, Macros, Visualizations dashboards and Lean Six sigma, COE projects for mitigating process issues and improving Operational efficiencies identified across towers
- Design, implement, test and complete all In-Scope CI Projects
- Engage and leverage lean six sigma practices and processes
- Support Operations to meet key transformation objectives of client and deliver required business value, productivity
- Identify and log Issues and Incidents, perform Root Cause Analysis and determine root causes that are leading to Issues; recommend process and System improvements; and resolve Issues and Incidents
- Manage client relationship and deliver transformation roadmap.
- Lead large teams for transformation resources to deliver program.
- Drive deployment of AIML tools in operations to improve process performance, metric improvement and deliver business value.
Qualifications we seek in you!
Minimum Qualifications
- Experience in Oracle Fusion, Tririga, SAP, S4Hana, Service Now etc. or similar technology and technology deployments
- Experience in driving RPA program and deploying RPA across platforms
- Extensive experience in Procure to Pay domain, should have lead transformation across all sub-processes like Account Payable, Payments etc.
- Experience in driving continuous improvement using Lean, Six Sigma Methodology
- Experience in managing client discussion and driving large transformation programs
- Experience in deploying AIML or Generative Ai solution and driving analytics programs
- Project Management skills – Strong Influencing skills and clarity of thought on effective project management are required
- People Leadership: Ability to coach & mentor people. Ability to effectively influence & motivate others and Ability to work in diverse teams and with multiple stakeholders
- Delivers oral and written communications that have clarity and impact
- Creates a team environment of accountability and commitment for reaching project goals
- Must be able to work in dynamic and tight deadlines to meet the project schedule
- Exposure to business metric improvement initiatives like close optimization
- Understanding of Defining SLA/KPI and linking it to business metrics
- Experienced Process improvement and Automation expert with domain exposure in F&A
Preferred Qualifications/ Skills
- Lean Six Sigma- GB / BB certification
- Exposure to AIML certification would be added advantage
- Tenured experience leading transformation
Key Skills
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ai
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- Posted
- Dec 30, 2025
- Type
- Full-time
- Level
- Mid-Senior
- Location
- Bengaluru
- Company
- Genpact
Industries
Business Consulting
Services
Categories
Finance
Project Management
Strategy/Planning
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