Come to one of the biggest IT Services companies in the world!! Here you can transform your career!

Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for Agile Coach Senior, who wants to learn and transform his career.

In this role you will:

Principais Responsabilidades

• 1) Kanban – Upstream (Discovery)
• Estruturar o Kanban upstream para triagem, qualificação e priorização de demanda (intake/triage, option pool, readiness policies).
• Implementar políticas de entrada (Definition of Ready) e critérios de seleção baseados em capacidade e impacto.
• Facilitar Upstream Kanban cadences: Replenishment, Strategy Review, Risk Review.
• Construir classes de serviço, limites de WIP e SLAs de discovery; conectar upstream ao portfólio/OKRs.
• 2) Kanban – Downstream (Delivery)
• Modelar fluxos de entrega com estados claros (e.g., design → build → review → deploy → done).
• Definir WIP, Classes de Serviço (e.g., Expedite, Fixed Date, Standard, Intangible) e Policies explícitas.
• Medir e melhorar Lead Time, Cycle Time, Throughput, Flow Efficiency e CFD (Cumulative Flow Diagram).
• Promover cadências: Daily Flow Review, Service Delivery Review, Operations Review e Retrospectivas orientadas a dados.
• 3) Coaching Multinível (Chapter, Squad, Tribe, Guild)
• Squads: coaching hands-on; facilitação de cerimônias; remoção de impedimentos sistêmicos; melhoria do fluxo.
• Chapters: padronização de práticas, políticas e dashboards; trilhas de capacitação; comunidades de prática.
• Tribes: governança de portfólio com Kanban Flight Levels; gestão de dependências; alinhamento com OKRs.
• Guilds: curadoria de conteúdo; fóruns de aprendizagem; benchmarks; roadmap de maturidade.
• 4) Jira – Expert
• Desenhar e manter Workflows Kanban (estados, transições, validators, conditions, post-functions).
• Configurar Boards, Swimlanes, Quick Filters, WIP Limits, Card Colors e Automation Rules.
• Implantar dashboards executivos e operacionais: CFD, Control Chart, Lead Time percentis, Aging WIP, Throughput trends.
• Governar schemas de issue types, fields (custom), screens, permissions, versioning e integrações (Jira Align/Portfolio, Confluence, Bitbucket, DevOps).
• Garantir data quality e taxonomias (componentes, labels, epics, initiatives).
• 5) Métricas, Análise e Melhoria Contínua
• Construir e monitorar Service Level Expectations (SLEs) com percentis (e.g., P50/P85/P95).
• Rodar análises de variabilidade, aging work-in-progress e flow debt; conduzir ações de redução.
• Conectar métricas de fluxo a outcomes de negócio (NPS, adoção, churn, tempo de resposta, satisfação interna).
• Reportar em ritmos executivos: Health Check por Tribe, trend de previsibilidade, capacidade x demanda.
• 6) Change Management & Cultura
• Conduzir jornadas de adoção (mapa de stakeholders, comunicação, treinamento, coaching 1:1).
• Estabelecer políticas explícitas e acordos de serviço (SLA/SLE, políticas de bloqueio, políticas de revisão).
• Promover experimentos de melhoria (kaizens) e A3 problem solving.

Mandatory skills:

• Domínio de Kanban (upstream e downstream) com aplicação prática comprovada em múltiplos times.
• Experiência atuando em Chapter, Squad, Tribe e Guild (estrutura de Agile at Scale).
• Jira avançado: workflows, automations, dashboards, control chart, CFD, governance e integrações.
• Métricas de fluxo: Lead/Cycle Time, Throughput, WIP, CFD, Flow Efficiency, Aging WIP, percentis e SLEs.
• Facilitação de cadências Kanban e práticas de Service Delivery.
• Experiência com gestão de dependências e portfólio em ambientes multi-equipes.
• Habilidade de coaching, comunicação, influência e formação de comunidades.
• Português fluente; leitura técnica em inglês.

Desirable Skills:

• Certificações: AKC/AKP/KMP (Kanban University), PSK (Scrum.org), SAFe/Kanban Flight Levels.
• Experiência com Jira Align, Confluence, Bitbucket/GitHub, Azure DevOps.
• Background em Data & AI / Produto Digital B2C/B2B, e analytics orientado a valor.
• Vivência com OKRs, product discovery, service design, SRE/DevOps.
• Conhecimento em Lean, Theory of Constraints, Cost of Delay e Classes de Serviço avançadas.

What do we offer?

• TCS Benefits – Brazil:
• Health insurance
• Dental Plan
• Life insurance
• Transportation vouchers
• Meal/Food Voucher
• Childcare assistance
• Gympass
• TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• TCS Gems – Recognition for performance
• Xcelerate – Free Mentoring Career Platform
• Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression , age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer!

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