Junior (Oracle NetSuite) Product Manager (Insurance Domain)

Location: Dubai, UAE

Role Overview

The Junior Oracle NetSuite Product Manager will be a key supporting member of the product team, focused on managing and optimizing the NetSuite platform. Reporting directly to the Head of Product and CX - Finance, this role centres on the execution of the NetSuite roadmap, feature documentation, user support, and quality assurance. The goal is to ensure the platform effectively and compliantly supports the financial, sales, and operational needs of the brokerage.

The Junior PM will work closely with a cross-functional team, including the API Expert, Business Analyst (BA), and Quality Assurance (QA) specialist.

Key Responsibilities

1. Execution Support and Documentation

• Backlog & Planning: Assist the Head of Product in grooming and prioritizing the NetSuite feature backlog (enhancements, bug fixes, custom reports) and writing clear, detailed user stories and acceptance criteria.
• Documentation: Maintain accurate and up-to-date product documentation, including system configurations, process flows, user manuals, and training materials.
• Release Management: Support the planning and execution of bi-annual NetSuite upgrades, conducting rigorous pre- and post-upgrade testing.
• Cross-functional Collaboration: Partner with the Business Analyst to refine requirements and the QA team to define and execute test cases, ensuring the quality and stability of all deployments.

2. NetSuite Configuration and Administration Assistance

• Configuration: Perform configuration changes under guidance, including creating and managing custom fields, custom records, lists, saved searches, and basic workflows (Suite Flow) to support new insurance products or business requirements.
• User Support: Act as the Tier 1/Tier 2 support for NetSuite end-users, troubleshooting operational issues, managing access permissions, and conducting basic data integrity checks.
• Reporting: Generate standard and ad-hoc reports and dashboards within NetSuite to provide operational teams (Finance, Sales, Operations) with necessary data, such as commission tracking and policy payment status.

3. Insurance Domain and Process Learning

• Process Mapping: Develop a deep understanding of core insurance business processes—especially those related to policy inception, premium accounting, commission reconciliation, and regulatory financial reporting—and how they are mapped and executed in NetSuite.
• Compliance: Assist in ensuring that NetSuite processes and data collection comply with the financial and security regulations set by the Central Bank of the UAE (CBUAE).
• Training: Conduct basic training sessions for new and existing users on specific NetSuite features and insurance workflows to drive platform adoption and proficiency.

Required Qualifications and Experience

• Education: Bachelor’s degree in business administration, Finance, Information Systems, or a related field.
• Experience: 1-3 years of experience working directly with Oracle NetSuite in an administration, analyst, or support capacity.
• NetSuite Skills: Foundational proficiency in NetSuite functionality, including customization (forms, records, fields) and reporting (Saved Searches, standard reports).
• Industry Exposure: Basic understanding or strong interest in the Insurance or Financial Services industry, with a focus on financial processes within a regulated environment.