Network Support Specialist

Introduction

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Your Role And Responsibilities

In this job the Network Support Engineer will provide support to our Global Networking Clients and projects in:

• Deploying the customer solution and providing remote technical support.
• Provide remote technical support to clients on networking and security products not limited to Versa, Cisco, Juniper, Checkpoint, Palo Alto, Fortinet.
• Providing support in pre-sales activities, support responding on RFPs.
• Building and supporting lab activities, working on customer PoC’s.
• Collecting customer networking and security data and requirements and using the Health Check offering tools.
• Creating technical documentation and executing on Validation and Test Activities.
  
  

Required Technical And Professional Expertise

• 5 Years’ experience in Enterprise Networking, including Data Center, LAN/WAN, SD WAN, SD ACCESS/ACI networking.
• 2 years’ Experience as a Senior Networking engineer.
• Track record of successful delivery on enterprise networking deployment.
  
  

Preferred Technical And Professional Experience

• Networking Certifications: CCIE, JNCIS, JNCIP, PCNSE, CCSE, NSE7,CCNP
• SD-WAN, ACI , SDA expertise