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Role: IT Support Specialist
Location- Istanbul, Turkey
Fixed Term Contract
Complete Onsite
Retail Support Experience
Language: Turkish & English
Job Description:
- At least 5 years of experience in the field or in a related area required
- Dell/HP Certified Technician for ordering parts through OEM and parts replacement
- Strong Microsoft Office skills (Outlook, Word, and Excel)
- Strong Microsoft operating System installation and troubleshooting skills
- Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
- Broad experience in IT related services with basic understanding of Networks, Intel Servers and Telecoms
- Ability to resolve requests for client Remotely or in-person.
- Strong customer service skills and TechZone Support Experience
- Ability to Support Events and Retail stores setup
- Ability to work on Windows, MAC, IOS and Android environment
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
- Strong written and verbal communication skills
- Must be detail oriented and self-motivating
- Ability to successfully pass a background security check
- Experience including remote control of PCs and video conferencing knowledge
- Rotational On-call for executive support
- Proficiency in Regional Language
Key Skills
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