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š¢ Weāre Hiring: Project Manager / Business Analyst ā Unified Communications & Contact Center Solutions
šLocation: Cordova, Argentina
š¢ On-site (100% ā Non-negotiable)
š Schedule: Monday to Friday, 10:00 AM ā 7:00 PM (Argentina Time)
We are seeking a dynamic and motivated Project Manager / Business Analyst to join our growing team. In this role, you will work directly with clients or as part of a client team, implementing Unified Communications (UCaaS) or Contact Center as a Service (CCaaS) platforms and managing projects to deliver measurable outcomes and ROI.
What Youāll Do:
- Develop project plans, timelines, and budgets under the guidance of a Senior Consultant or Project Leader.
- Create documentation and manage critical aspects of project deliverables, schedules, status reports, and meeting notes.
- Utilize or design project templates for client engagements to ensure visibility of tasks and deliverables.
- Track progress, identify action items, resolve issues, and document decisions throughout the project lifecycle.
- Prepare go-live checklists, User Acceptance Testing (UAT) plans, and schedules.
-Ensure proper logging and storage of client data, project documents, and call transcripts.
- Analyze operational and financial data to demonstrate solution impact.
- Maintain project documentation, including risk assessments and status reports.
What Weāre Looking For:
Experience: 2ā4 years of professional work experience.
Education: Bachelorās degree strongly preferred.
Language: Fluency in English (B2+ ā C1), with excellent written and verbal communication skills.
Proven experience in project management and business analysis.
Familiarity with contact center operations, voice/digital channels, and technology solutions.
Strong analytical skills and proficiency in Microsoft Office 365 (PowerPoint, Excel, Word).
Proficiency with project management tools such as Lucidchart, SmartSheets, ClickUp, Asana, Monday, etc.
ā If you are passionate about technology, project delivery, and client success, weād love to hear from you!
š© Apply now at [email protected]
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