Receptionist

Role Purpose

We currently have an exciting opportunity for a Receptionist. The successful candidate will get the opportunity to meet a variety of people and gain experience in a professional environment, affording them the opportunity to hone and develop their skills in facilities management.

What This Job Involves

Provide front of house and reception services for the client directly.
Handling the client’s reception duties with care, commitment and always in a courteous manner.
Managing and responding to the client’s customer’s requirements and requests to ensure a high level of customer support to the JLL clients.
Anticipate, welcome and announce visitor arrivals.
Management of visitor access cards and signing in.
Operating a switchboard
Telephone enquiries (internal & external).
Distributing calls throughout the building, taking messages if necessary and e-mail relevant individuals without delay.
Handle couriers and post deliveries and collections.
Keep reception area neat and tidy.
Check e-mails each morning and react accordingly.
Maintaining accurate and efficient management information systems.
Book taxis in line with the client’s policy and procedures.
Ensure all activities are carried out are in accordance with Health and Safety policies.
Manage client requests via the ticket’s system in place
Support with events
Support and cover when required the Event coordinator
Note in exceptional circumstances there may be a requirement to assist with other ad hoc duties for the client off reception.
Raise quotes for Client approval and raise PO’s to JLL and SAP vendors for Above Baseline services
Assisting in setting up in house and external events as and when required.
Upkeep and review of onsite Manuals, Handbooks, Guidance notes related to the JLL Soft Services Working with the Regional Facilities Manager and Moves and Changes team to address internal space requirements and to organise/assist with team moves and Moves and Changes team.

Specific Duties not covered above:

Ordering couriers, etc.
Register incoming packages at the courier and in the local registry booklet / tablet, then send an email to the recipient employee
Issuance of packages and letters
Keeping outgoing and incoming mail in a spreadsheet (excel)
Check the list returned from the post office
Registering invoices in a spreadsheet (excel), one by one
Tell employees about the arrival of your lunch order. (phone)
Receipt, handling, registration and storage of office supplies
Office supplies warehouse management, inventory management
Creating a badge for guests, registering and accompanying them on arrival (if necessary)
Booking of meeting rooms
Taxi order
Confidential document container inspection
Administration of locker keys
Filling evening meetings:
Load copier paper in copy rooms

Filling office cabinets
Clock check in the meeting rooms, replacement of flipchart paper, whiteboard, felt-tip pen, clearing of whiteboard
Load envelopes

Sound like you? To apply you need to be able to demonstrate the following skills and experience:

Excellent communication skills.
Ability to interact with all members within the company & handle a busy telephone and customer facing reception desk.
Ability to handle multiple requests and work in a fast-paced office environment.
Ability to accurately complete tasks assignments & responsibilities in timely manner.
Responsive to customer requests in an empathetic, supportive and productive manner
Must remain calm, courteous and polite in all circumstances
Flexibility in regard to possibly working out of business hours if required
Possess a good level of IT literacy
Basic technical knowledge / understanding
Fluency in both Turkish and English
Demonstrate a high level of initiative and be proactive.
Must be flexible in hours

Key Skills

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