Business Banking Digital Tribe – Customer Journey Expert

At ING we encourage you to `Do Your Thing` to do more of what you love. We’re on a journey that’s centered around our customers, powered by technology and digital environment, driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!

We want you to discover and develop yourself while developing others, be creative, be successful, excel at your career life, work agile so new ideas come to life faster! Interested?

If you think you are the ideal candidate for our “Digital Tribe Customer Journey Expert” position in our Business Banking Digital Tribe, knowing that you will be responsible for bringing exceptional digital products into life from scratch, adding value to our SME & Mid-Corp customers’ innovation and digitalization journey while practicing agile and design thinking methodologies;

What do we offer:

At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest detail. Check out what is waiting for you;

At our organization, you first be yourself, then you are ING’er, therefore;

• 14 days of welcome leave days even in your first year! Don’t postpone your dreams!
• Flexible working models where you can manage your time and do your thing.

o Working in hybrid model where you can choose your flexible days

o Every 3rd week of the month working remotely

o With summer flexi, working remotely at the summer times

• Develop yourself with global/local ING Academy opportunities; TrainINGWeek, special certification programs with top universities, various training programs that will help you to empower yourself
• Special information sharing environment where you can update & align yourself
• Personal growth & challenging work with endless opportunities to realize your ambitions
• An informal, dynamic environment with innovative colleagues supporting your endeavors
• Share your innovation ideas while discovering PACE methodology
• Take a part in local and global projects and/or career opportunities
• Have fun with various communication activities & celebrations
• Explore new hobbies with our social clubs
• We care your health; comprehensive health insurance package for you and your beloved ones (spouse/children)
• Private Pension plan for your future dreams
• There are corners which easies your daily life like; hair dresser, gym, coffee places, market etc…

For more details about “Do Your Thing” please visit

https://www.youtube.com/watch?v=PXRZKb__wHI&t=5s

If you think you have the following qualifications;

• Bachelor’s degree (preferably from, Industrial Engineering Economics, Business Administration)
• +4 year of experience in product development in technology-driven companies, fin-techs, banks, telco, etc.
• Good at communication and coordination, team-work, analytical thinking, highly motivated, multi- task and result and detail oriented personality
• Strong quantitative, analytical, and problem solving
• Coordinates multiple initiatives simultaneously in ever-changing environment
• A learner mindset with willingness to try new approaches, innovate, and improve
• Open-minded with perfect knowledge of new technologies
• Good command of MS office programs
• Good command of written and verbal English and Turkish

If you think you may take charge of the following responsibilities;

• Drive cross-functional digital projects working directly with designers, developers to conceptualize, build, test and realize products
• Identify and analyze needs for new digital products and processes
• Follow key emerging digital technologies, channels, trends and best practices and use cases
• Understand customer expectations and translate customer needs into digital products and solutions
• Improve existing digital products and processes
• Communicate and coordinate projects with related business lines and IT teams

If you want to do your thing and explore the life while working don’t miss this opportunity!

Candidates are expected not to share any sensitive personal data.