Senior Process Optimization Specialist

About The Team

The team's mission: backing creativity with operational efficiency.

Based in the Krakow CoE, the team is cross-functional and supports operations at the regional and global level.

We Focus On Four Core Areas

• Business Processes (design, execution, optimization)
• Automation (process automation, real-time monitoring, refactoring)
• Data Analytics (query, deepdive, self-operating dashboard, data pipeline)
• Data Science (modeling, machine learning, pattern identification, prediction)
  
  

The span of work is large, covering multiple verticals (such as Uber Rides, Eats, High Capacity Vehicle, Payment, Strategy & Planning) and Mega-Regions (such as Global, EMEA, US&C).

We're offering a hybrid model of working (60% minimum based out of our Krakow office, 40% optional work from home).

What You'll Do

• Participate in the design of new business processes
• Write Standard Operating Procedures (SOPs) and keep them updated
• Execute complex processes and work on their continuous optimization
• Write queries and scripts to reduce execution time and guide other team members
• Own end-to-end project plan and suggest improvements for the entire portfolio
• Improve technical skills continuously to match evolving business needs
• Work on business-critical processes in coordination with Stakeholders and Team Members
  
  

What you'll need

• Good knowledge in Google Sheets (reporting & trend analysis), SQL, and Google Script
• Proven track record in operational excellence and continuous optimization, executing multiple business processes in accordance with SOPs and creating flows (ex., Lucidchart)
• Practical experience in executing and optimizing large-scale processes (mega-region)
• Faculty to guide project designs and continuous improvements
• Ability to work on your own initiative independently (proactive) or in a Group (excellent teammate)
• Strong Analytical Skills, Critical Thinking, Business Acumen
• Excellent written and spoken English (fluent)