Job Purpose

To successfully lead, guide, manage, supervise and control a team responsible for processing / handling back-office activities / functions relating to Asset Management and Brokerage Investment Banking in line with the Bank’s policies & procedures, SLAs, and regulatory requirements.

Key Tasks and Duties

• Manage the staff assigned to the level determined by senior management.
• Provide a high standard of processing support & customer service to IBD, and to the external customers, while ensuring adherence to the controls in processing of local & international investments on behalf of clients (Brokerage / Asset Management – both discretionary & non-discretionary) as well as the Bank’s own portfolio. Handling of IPOs and new businesses of IBD is also the part of the job holder’s responsibility.
• MIS: Ensure accuracy in the Customer Reports and Returns submitted to stake holders and regulatory authorities as applicable
• Supervision and management of IBO – Independent, effective, efficient, and smooth day-to-day supervision & management of the unit with nil operational loss, no negative impact on customers (internal & external) & staff, within the agreed SLAs, and as per the laid down policies, procedures (manuals / SOPs) & regulations.
• Global (UAE/Egypt) Operations: Guide and Support the Investment Activities across UAE and Egypt in enabling them to process the transactions and monitor controls on the same, if applicable.
• Escalate exceptions on timely basis and file incident reports where required.
• Ensure proper accounting and record keeping and review of Internal Accounts.
• Efficiency & Controls as applicable to your unit: – Consistently maintain high level of processing efficiency and controls through constant review / redesign of the processes (includes automation), development & utilization of robust MIS capability (activity volume, SPT, staff productivity / utilization, error tracking mechanism, etc.), internal a/c reconciliation & monthly MIS, review & update SOPs / SLAs, implement projects / new systems as per the business plan, utilize & enhance MIS capability.
• Ensure controls are in place by having proactive risk assessment and KRI for early identification of potential risks. Identified risks should be reported in format of MIS to Divisional Head Ops on weekly and monthly basis with status of fixes
• Risk & Compliance – Nil “Significant” or “High Risk” or “Repeat” audit issues or any regulatory violations. All rectifications within time and no past dues during the year. Identify & recommend process improvements to mitigate risks, improve productivity & controls. And ensure accurate & timely submission of reports / returns. Ensure, no overdue comments audit and other supervisory bodies.
• Project Implementation - Ensure successful implementation of all projects (as detailed in the Business Plan + those initiated by the business divisions), within the agreed timeframe.
• Relationship Building - Develop and maintain mutually beneficial relationships with the business partners (to ensure ‘partnership’ approach through formulation of SLAs and adherence to it.
• Staff Engagement & Development – Support the Head- IBO in effective supervision and monitoring of staff to ensure office discipline & compliance with HR policies. Motivate staff and increase their engagement through regular one-on-one sessions, quarterly performance review, on the job training, and encourage their continued development through in-house / external training and skills improvement courses. Ensure updated JDs and KPIs are place for all IBO staff and quarterly appraisals are conducted.
• Develop and maintain expert operational knowledge / understanding of local & foreign securities markets, investment products & services, Fund Custody & Administration & its operations, investment accounting practise, and be able to work closely with IBD to deliver support / solutions.

Qualifications

University graduate qualification in Banking, Business, Finance / Accounting.

Experience

At least 12 years banking experience with at least 7 years in Investment Banking Operations or similar area in a leadership role with thorough understanding of all products & services and its processing / accounting in automated environment with a detailed understanding of local and foreign remittances, other banking products & its operations.

Skills required are:

• Effective written and verbal communication skills.
• Excellent written and spoken English
• Good Office technology skills
• Analysis / Problem Assessment skills
• Person to person skills
• People management skills
• Problem solving and technical banking skills, with in-depth knowledge of the bank’s systems & procedures
• Arabic is an advantage