Payroll Quality Technical Lead, People Hub
NSW HealthAustralia3 days ago
TemporaryQuality Assurance
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Position Title: Payroll Quality Technical Lead, People Hub
Employment Type: Permanent Full-Time
Salary Range: $114,251 - $134,809 per annum + 12% super and benefits (Health Mgr Lvl 2)
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park
Application Close: Midnight on 18 January 2026
About The Opportunity
The Payroll Quality Technical Lead reports to the Payroll Quality Manager and is primarily responsible for delivering specialised technical knowledge and guidance related to payroll best practices and workers' compensation payroll processing to the People Hub Payroll Quality Team. This position requires collaborative engagement with both internal and external stakeholders. The Payroll Quality Technical Lead must maintain a comprehensive understanding of and the ability to explain awards, acts, legislation, policy and procedure. Transforming this knowledge into consistent operational practices while facilitating onboarding and education initiatives to Payroll Quality Team to ensure compliance. The position holder will work closely with the Payroll Quality Manager and key stakeholders to improve processes, making them more efficient and accurate, whether they are new or already in place
About You
Click here for the Role Description and Position Conditions and General Information
Contact People
Please contact Sandy Politi via [email protected] if you have any questions about this role.
For Aboriginal candidates who would like to talk to NSW Ambulance's Aboriginal Workforce Consultant, please contact Leonie Garvey on [email protected]. Support is also available through the Stepping Up website.
Please contact [email protected] if you require any adjustments to the recruitment process so we can support you to present your best self.
How To Apply
Please respond to the below two questions (max 4000 characters including spaces) and submit this with your CV and other required information.
NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment.
NSW Ambulance is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, neurodiverse individuals, and people with disabilities to apply!
Employment Type: Permanent Full-Time
Salary Range: $114,251 - $134,809 per annum + 12% super and benefits (Health Mgr Lvl 2)
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park
Application Close: Midnight on 18 January 2026
About The Opportunity
The Payroll Quality Technical Lead reports to the Payroll Quality Manager and is primarily responsible for delivering specialised technical knowledge and guidance related to payroll best practices and workers' compensation payroll processing to the People Hub Payroll Quality Team. This position requires collaborative engagement with both internal and external stakeholders. The Payroll Quality Technical Lead must maintain a comprehensive understanding of and the ability to explain awards, acts, legislation, policy and procedure. Transforming this knowledge into consistent operational practices while facilitating onboarding and education initiatives to Payroll Quality Team to ensure compliance. The position holder will work closely with the Payroll Quality Manager and key stakeholders to improve processes, making them more efficient and accurate, whether they are new or already in place
About You
- Relevant qualifications in workers compensation claims and injury management or related discipline, or relevant equivalent work experience, or a combination of study and work experience
- Demonstrated experience in a complex payroll servicing a frontline workforce with demonstrated understanding of Award interpretation.
- Demonstrated high level written and verbal communication, interpersonal and conflict resolution skills and the ability to identify key messages, issues and concerns when communicating with others, and prepare a high standard of reporting, presentations and educational material at a senior management level
- Highly motivated, agile and resilient, with ability to work to tight deadlines, changing or competing priorities, within a challenging, complex environment, and varying stakeholders with differing perspectives and expectations
- Enjoy a healthy work-life balance with one paid Allocated Day Off (ADO) each month, an additional public holiday, and a variety of leave options.
- Generous salary packaging options to increase your take home pay up to $9k + novated leasing
- Flexible Work Agreements may be negotiated following successful completion of training and probation.
- Modern, purpose-built workspace with excellent transport connection and an array of cafes, restaurants and amenities in the vicinity.
- Career growth opportunities within one of Australia's largest and most innovative public sector health organisations.
Click here for the Role Description and Position Conditions and General Information
Contact People
Please contact Sandy Politi via [email protected] if you have any questions about this role.
For Aboriginal candidates who would like to talk to NSW Ambulance's Aboriginal Workforce Consultant, please contact Leonie Garvey on [email protected]. Support is also available through the Stepping Up website.
Please contact [email protected] if you require any adjustments to the recruitment process so we can support you to present your best self.
How To Apply
Please respond to the below two questions (max 4000 characters including spaces) and submit this with your CV and other required information.
- Describe a time when you improved or implemented a payroll or workers' compensation payroll process to increase accuracy, compliance or efficiency. What prompted the change, how did you ensure legislative and award compliance, and how did you support others to adopt the new approach?
- Give an example of a time you supported a colleague to meet a deadline or manage a heavy workload. What did you do, and what was the result?
- NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
- Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
- Eligibility lists and talent pools may be created and used to fill permanent or temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
- Applicants are expected to provide responses that reflect their own knowledge, experience, and understanding of the role. Responses generated by AI tools (including ChatGPT or similar platforms) will be marked down during assessment. Please ensure your application is written in your own words. Shortlisted candidates will be invited to attend in person interviews, where their knowledge and suitability for the role will be assessed directly.
NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment.
NSW Ambulance is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, neurodiverse individuals, and people with disabilities to apply!
Key Skills
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