ICT Incident & Resilience Manager - FinTech

Our client, a leading global crypto exchange, is strengthening its European technology and resilience function. We are exclusively mandated to appoint an ICT Incident & Resilience Manager to lead incident response, regulatory communications, and operational continuity across EU-regulated entities.

This is a high-impact role sitting at the intersection of technology, regulation, and crisis management, with particular focus on DORA readiness, ICT resilience, and encryption-related incident handling.

Key Responsibilities

• Own the end-to-end management of ICT incidents, ensuring rapid detection, escalation, resolution, and post-incident analysis to minimise business disruption.
• Lead incident communications across EU operations, including internal stakeholders, executive management, and regulatory-facing disclosures.
• Design, implement, and continuously improve ICT incident communication frameworks, including crisis playbooks and reporting protocols.
• Execute and maintain ICT business continuity, response, and recovery plans, including regular testing, simulations, and crisis exercises.
• Manage and coordinate encryption-related incidents, ensuring policy compliance, operational resilience, and regulatory alignment.
• Act as the central point of coordination for EU incident-related announcements, particularly those with supervisory or regulatory relevance.
• Ensure accurate, timely, and compliant information flow to all relevant stakeholders during incidents.
• Partner with global technology, security, and compliance teams to support the group-wide ICT Incident & Communications framework.
• Support additional ICT and operational resilience initiatives as directed by the EU CISO.

Candidate Profile

• 3–5+ years’ experience in financial services, fintech, or regulated digital assets environments.
• Strong working knowledge of banking regulation and ICT risk, with hands-on exposure to DORA highly preferred.
• Proven experience using incident management and IT service management (ITSM) tools.
• Solid foundational understanding of IT infrastructure, operations, and cybersecurity, ideally within a crypto or high-availability trading environment.
• Demonstrated experience delivering projects or control implementations within regulated settings.
• Highly effective communicator, able to operate independently and make decisions under pressure.
• Comfortable managing multiple incidents and priorities in a fast-paced, 24/7 operational environment.
• Fluent German and English are mandatory
• Must be Vienna-based and able to work on-site at EU headquarters.