IT Analyst

Primary Job Title: IT Analyst  V - Technical SupportAlternate / Related Job Titles:
Technical Support Analyst
IT Support Analyst
Enterprise IT Support Specialist
Cybersecurity Support AnalystLocation & Onsite Flexibility:
Canada — Remote (Must be able to work Eastern Standard Time)Contract Details

• Position Type: Contract
• Contract Duration: 1 year (potential for extension)
• Start: As Soon As Possible (January 2026)
• Pay Rate: C$40-50/hour
• Schedule: Flexible — Day, Evening, and possible Weekend shifts
  • 7.5 hours/day
  • Must be flexible to work either day or evening shifts as required
• Overtime: Possible
• Benefits: Medical, Vision, and Dental Insurance Plans; 401k Retirement Fund

About the ProjectThis role supports a large financial institution’s ITS Employee Enablement group as part of an enterprise cybersecurity (Enterprise Protect) initiative. The team is responsible for supporting users and safeguarding systems through responsive technical assistance and secure access enablement.The environment is collaborative and team-oriented, with approximately nine existing team members and two new hires joining the group. This is a long-term engagement with strong learning and growth potential.Position OverviewThe IT Analyst will provide technical support to end users while contributing to enterprise-level cybersecurity operations. This role involves hands-on technical work, user support in live collaboration environments, and assisting with system and access-related issues.The ideal candidate has a solid technical foundation, experience supporting users one-on-one, and the ability to clearly communicate technical issues to non-technical audiences.Key Responsibilities

• Provide technical support to users, often via conference bridges or virtual collaboration tools.
• Perform technical work on servers and desktop environments.
• Remotely access and troubleshoot user desktops.
• Communicate issues, resolutions, and next steps clearly to end users.
• Coordinate and monitor technical system inquiries.
• Support enterprise cybersecurity initiatives related to access, authentication, and system protection.
• Follow established processes and contribute to continuous service improvement.
• Liaise with internal teams and service providers as needed.

Skills & QualificationsRequired Skills

• 2-4 years of relevant IT support or technical experience
• Experience providing one-on-one technical support to users
• Strong foundational knowledge of servers, desktops, and basic IT infrastructure
• Excellent verbal and written communication skills

Preferred Skills

• Networking fundamentals
• Understanding of multi-factor authentication (MFA)
• Prior experience supporting enterprise users in a remote environment

Additional Qualifications

• Technical background or post-secondary technical education preferred
• Ability to work flexible shifts, including evenings and possible weekends
• Strong collaboration skills and customer-focused mindset

Client DescriptionTop 10 bank in Canada and North America offering comprehensive financial solutions across retail, commercial, wealth management, and wholesale banking sectors.Job Number: 26-00052
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