Network Support Specialist

Job Title: Network L2 Support Engineer

Location: Eagle, ID 83616

Job Type: Fulltime

Job Summary:

We are seeking a skilled and proactive Network L2 Support Engineer to join our IT Infrastructure team. The ideal candidate will provide second-level support for network operations, ensuring the stability, integrity, and efficient operation of network systems that support core organizational functions.

Key Responsibilities:

• Monitor, troubleshoot, and resolve incidents and service requests related to LAN/WAN, firewalls, switches, routers, and wireless infrastructure.
• Escalate complex issues to L3 support or vendor teams as necessary.
• Perform routine maintenance and updates on network devices and services.
• Work with ticketing systems (e.g., ServiceNow, Remedy) to manage and track incidents and changes.
• Support network implementations and upgrades in coordination with project and engineering teams.
• Maintain documentation for network topology, configurations, and processes.
• Monitor network performance and generate periodic reports for analysis and improvement.
• Assist in maintaining security standards, including firewall policies and VPN configurations.
• Provide support during planned maintenance and unexpected outages, including participation in on-call rotation if applicable.
• Liaise with ISPs and third-party vendors for troubleshooting and service management.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2–5 years of hands-on experience in network support or administration.
• Solid understanding of networking protocols and concepts (TCP/IP, DNS, DHCP, VLANs, etc.).
• Experience with enterprise networking equipment (Cisco, Juniper, HP, etc.).
• Familiarity with firewalls, VPNs, and wireless access point configurations.
• Working knowledge of monitoring tools (e.g., SolarWinds, PRTG, Nagios).
• Basic understanding of ITIL framework and service management processes.
• Good analytical and problem-solving skills.
• Excellent communication and documentation abilities.

Preferred Certifications (Not Mandatory):

• CCNA or CCNP (Cisco Certified Network Associate/Professional)
• CompTIA Network+
• ITIL Foundation