Role: Product Manager

The Product Manager role is responsible for defining core parts of the customer experience of a marketplace product, driving critical decisions that we encounter as part of scalable growth across the globe. This means serving as end-to-end product owner of complex products, including building tracking mechanisms and post-launch improvements. Along the way, you will partner with teams across Technology, Operations, Marketing and Account Management / Business Development. We are looking for candidates with a strong record of owning and executing strategic, cross-functional projects as well as partnering with other teams to drive key process improvement programs.

Our ideal candidate has a track record of Product Delivery of complex, multi-faceted products, is driven by data, and has the ability to engage with and influence executive-level cross-functional stakeholders through written and verbal channels. Successful candidates will demonstrate experience balancing data analysis, project management, and customer communication. The candidate must have sound business judgment and the ability to think strategically about this fast growing business, while having the ability to dive into the tactical details. A technical mindset and/or time spent working with in the broader supply chain industry are all pluses.

Key job responsibilities

• Initiate, define, plan and manage the roll out of the product features and initiatives that you own.
• Work closely both with a dedicated engineering team and cross-functional partners from across the organization
• Meet defined milestones and delivery dates. Own weekly and monthly reporting on the state of the initiatives you own.
• Deep-dive core growth and profitability post-launch metrics to uncover business-driving trends and patterns.
• Drive adoption growth of rolled out solutions, assess open opportunities to further enhance the customer experience and remove friction points.
• Finds practical and simple solutions to complex problems without sacrificing quality or core functionality
• Experience defining projects, collecting requirements, designing process solutions, writing detailed functional specifications, coordinating efforts to scope, schedule, and deploy new software; as well as analyzing cost/benefit of feature selection and communicating results throughout the organization
• Ability to utilize exceptional problem-solving, and communication skills to influence business and technical audiences
• Provide day-to-day support during the rollout/implementation of newer systems/processes and gather feedback
• Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications

Basic Qualifications

• BS or BA in business, marketing, math, economics, engineering, computer science or related field
• 5+ years of product management or consulting experience in technology focused business
• Strong relationships building skills; experience managing stakeholders and collaborating with partners to drive cross functional programs and influence teams in multiple locations / time zones
• Team orientation and willingness to roll up sleeves to solve complex, dynamic challenges
• Ability to communicate clearly and effectively with different functional groups, developers, business owners, and senior business leaders

Preferred Qualifications

• Advanced degree (e.g. MBA) from a reputable school
• Advanced Knowledge of SQL and Excel or willingness to learn
• Entrepreneurial spirit, with track record for delivering results in fast-moving and demanding environments
• History of developing business strategy in conjunction with senior leadership
• Ability to provide technical architecture and/or API design guidance and direction, demonstrating strong judgment in balancing long-term strategic investments with near-term business goals
• Ability to present complex technical information in a clear and concise manner, to peers and developers and to senior leaders.
• Excellent customer experience intuition; demonstrated success in creating innovative and user-friendly products and customer-facing features
• Technical fluency; comfort understanding and discussing technology concepts, schedule tradeoffs and new opportunities with technical team members
• Excellent written and verbal communication skills;
• Work with your functional/departmental stakeholders, understand priorities and translate into priorities for the technical team.
• Turn high level business requirements into technical specifications/stories in a collaborative manner
• Create an execution plan that balances priorities, cost, schedule, tradeoffs
• Establish transparency around execution, risk and issues
• Work with team to deliver a product that is stable, scalable, reliable, performant & Work with team to operate the production product.
• Work with stakeholders and leadership to develop technical roadmap aligned with growth strategies. & Suggest improvements and innovative ideas to solve problems
• Carries out root/cause analysis in complex problems and can development and implement recommendations
• Take lead of scrum teams, defining the product vision, roadmap, and growth opportunities, communicating with stakeholders throughout the project
• Work with internal and external contacts to analyze needs and align product roadmap to strategic goals
• Keep up with agile/scrum standard methodologies and trends
• Plan and prioritize product feature backlog and development for the product
• Develop detailed product feature specifications and ensure the development teams clearly understand them
• Assess value, develop cases, and prioritize stories, epics, and themes to ensure work aligns with product strategy
• Actively mitigate roadblocks impacting successful team completion of release/sprint goals
• Lead the product-release plans and set expectations for delivery of new functionalities
• Serve as the product ambassador internally and externally, sharing knowledge and answering questions related to the product