Role / Title: L2 Support Engineer – Telecom OSS

Location: Helsinki, Finland

Hiring Type: Freelance / B2B

Key Responsibilities

• Monitor and maintain HCL Domino application health, including server tasks, logs, replication status, and agent schedules; perform incident triage, Root Cause Analysis (RCA), implement fixes or workarounds, and maintain KEDB and operational runbooks.
• Lead and coordinate major incident bridges, collaborating with Domino administrators, application owners, and integration teams; provide timely and clear communication on impact, progress, and resolution timelines.
• Enforce role-based access control (RBAC) through Domino ACLs; implement field-level data protection mechanisms such as masking and encryption, and maintain comprehensive audit trails for access and change events.
• Support Privacy Impact Assessments (PIA), maintain data processing inventories, and prepare audit evidence for internal and external compliance reviews.
• Manage controlled changes to HCL Domino 12 design components (Forms, Views, Agents), environment configurations, and package deployments across multiple environments.
• Develop and implement fixes, enhancements, and support utilities using LotusScript, Java (Domino Java APIs), and JavaScript (XPages or Node.js sidecar services for integrations).
• Handle complex L2/L3 support tickets by providing reproducible defect cases, logs, and test scripts; validate vendor or engineering patches prior to deployment.
• Administer and periodically review Domino ACLs and roles to ensure least-privilege access; manage signer IDs, certificates, and cross-certification processes.

Required Skills:

• Strong hands-on experience with HCL Domino 12 / Lotus Notes operations, including server tasks, replication, ACL management, and design elements.
• Proven expertise in LotusScript development and troubleshooting, including Agents, scheduled jobs, structured logging, and error handling.
• Working knowledge of Java (Domino Java APIs) and JavaScript (XPages / Node.js sidecars) for application fixes, integrations, and support tooling.
• Solid understanding of privacy and security controls, including RBAC implementation, audit logging, and data classification (Personal, Traffic, Location data).
• ITIL-aligned L2 support experience, covering incident management, RCA documentation, problem management, and participation in change governance (CAB).
• Strong understanding of Domino data and directory concepts, including NSF design, views and indexes, Notes Address Book (names.nsf), device identifiers (serial/MAC), and barcode/QR/RFID data handling.
• Experience with observability and performance monitoring, including log analysis, agent performance profiling, capacity planning for Domino servers, and familiarity with SLOs and error budgets.

Good to Have

• Experience integrating with ServiceNow or JIRA for ticket management and CMDB updates.
• Knowledge of TM Forum frameworks (eTOM) and OSS inventory management principles.
• Scripting skills for operational automation (Bash, PowerShell, or Python) and exposure to lightweight CI/CD pipelines for packaging and deploying design elements.
• Exposure to barcode and RFID hardware ecosystems (e.g., Zebra, Honeywell) and mobile device management (MDM/EMM) solutions.

If this opportunity aligns with your experience and career goals, please connect with me or share your updated resume at [email protected]

Thank you.

Kiran Kotla

Mpower Plus UK Ltd.