Operation Manager (Spanish-speaking Region)
Pionex GlobalSpain2 days ago
Full-timeOther
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Gerente de Operaciones (Región de Habla Hispana) / Operation Manager (Spanish-speaking Region)
Responsibilities
- Manage daily operations of the Spanish-speaking community, including content posting, user engagement, and community maintenance on platforms such as Telegram, Discord, Twitter, Facebook, and others.
- Plan and execute online/offline activities tailored for the Spanish-speaking region (e.g., AMA sessions, airdrops, trading competitions) to expand brand influence and drive user growth.
- Create and translate Spanish-language content, including platform update announcements, trading bot tutorials, market analysis, and activity promotions, ensuring the content is professional, engaging, and culturally relevant to the local audience.
- Promptly respond to user inquiries, resolve product-related questions (e.g., trading bot usage, deposits/withdrawals, KYC), and enhance user satisfaction and retention.
- Monitor community feedback, collect user suggestions, and assist the product team in optimizing platform features and Spanish localization.
- Analyze community data (activity levels, growth, feedback) and regularly report on operational performance.
Requirements
- Native or fluent Spanish proficiency (C1/C2 level), with excellent Chinese or English communication skills (internal company communication primarily in English/Chinese).
- At least 1 year of experience in community operations or community management; experience in cryptocurrency, blockchain, or finance industries is preferred.
- Familiar with basic cryptocurrency trading knowledge (e.g., BTC/ETH trading, quantitative strategies); interest in or hands-on experience with trading bots is a plus.
- Proficient in using community tools such as Telegram, Discord, and Twitter, with strong content creation and user interaction skills.
- Proactive, responsible, able to independently handle user issues, and flexible in working across relevant time zones (e.g., LATAM or European time zones).
- Passionate about the cryptocurrency industry, with enthusiasm for Web3 and automated trading.
Key Skills
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