Project Coordinator

Job Title: Project Coordinator

Location: Warsaw, Poland - Remote

Duration: 12 Months Contract

Job Description:

• We are looking for a project support and coordinator that would play a key role throughout the journey that new customers embark on.
• That includes participating in and following up the project kick-off, onboarding the client, and supporting the project until the go-live.
• It will be your job to ensure that the support experienced by our customers is world-class: proactive, responsive, and effective.

Must-haves

• 2+ years project management or support and client-facing experience
• Ability to think both critically and creatively* Native-level fluency in English
• A growth mindset and a coaching attitude
• Willingness to work with a wide variety of subjects
• Ability to work to deadlines and iterate on feedback quickly

Key tasks include:

• Assist customers in utilizing our learning software
• 1:1 meetings, trainings and troubleshooting sessions with customers
• Setup a project plan (we have templates)
• Prepare and chair project kick-offs (we have templates)
• Follow-up on plan proactively, schedule meetings, prepare meeting agendas
• Problem solve in case of need
• Respond to customer requests via email
• Bug reports
• Product feedback