Solution Architect/Digital Support & Operations
e& UAEUnited Arab Emirates2 days ago
Full-timeEngineering, Information Technology
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Job Description
The role involves tasks such as providing application support, system administration, troubleshooting, technical support, and utilizing analytical skills to ensure smooth operation of applications and cloud services.
Responsibilities
The role involves tasks such as providing application support, system administration, troubleshooting, technical support, and utilizing analytical skills to ensure smooth operation of applications and cloud services.
Responsibilities
- Support deployment and configurations in the mobile application platform.
- Monitor collaborations environment for anomalies and errors, reporting and escalation of issues.
- Provide the required daily support, maintenance, and management of the platforms.
- Provide Level-II support and prepare escalation toIT Development and Executive Management Team.
- Forecasts system demands and recommends upgrades, expansions and reconfigurations.
- Develop and maintain high standards in establishing procedures and policies to address routine jobs and certain resolution protocols.
- Attending Customer Complains in a timely manner maintain section's KPI.
- Documentation, follow-up and Maintenance of released Applications.
- 24x7 Tier 2 support.
- Report Application performance information to the Line Managers.
- Exposure to Networking, Windows Administration, and other infrastructure applications.
- Extend support for domain related applications within the section and comply sections rules and policies
- Bachelor's degree in computer science
- Hands-on Mobile Applications (Android and iOS)
- Experience with Microsoft azure Kubernetes.
- Databases fluency MySQL DB, Oracle DB, MONGODB
- Unix Shell / PL SQL Scripting skills.
- Oracle WebLogic or similar middleware such as NGIN
- Web servers' knowledge Apache Tomcat, iPlanet, IIS
- Fundamental Network Level knowledge is necessary
Key Skills
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