Project Manager (Creative)

Icon makes winning ads and branded content for some of the fastest-growing DTC and enterprise companies in the world. We're now launching our managed creative/ads services and looking to scale our team aggressively. We're on a mission to become a trillion dollar generational company.

Overview

We’re hiring a Creative Project Manager to run the day-to-day execution of our creative pipeline. You’ll make sure editors ship deliverables and revisions every day, stay motivated and growing, and that our systems continuously improve so nothing slips as volume scales.

You'll be part manager, part coach - we'll rely on you to motivate our team of creatives to improve and perform their best. At the same time, you'll be responsible for ensuring operational efficiency - as an agency, we're on track to produce tens of thousands of ads per month. We rely on our editors and designers to produce dozens of videos and statics each day - you will be responsible for this operational workflow.

What You’ll Own:

1) Operational Efficiency (Daily Shipping + Revisions)

• Own the editing queue day-to-day: deliverables, revisions, deadlines, and handoffs
• Ensure each editor completes their assigned work every day (including same-day revisions when required)
• Track throughput, capacity, blockers, and risk (before it becomes late)
• Keep tasks clean: correct briefs, assets, naming conventions, specs, and statuses
• Coordinate priorities with Client Success / Ops so the team always works on the highest-impact items first

2) Talent Management (Performance + Growth)

• Build strong relationships with editors: you’re the person who keeps the team engaged and accountable
• Set expectations clearly and reinforce standards consistently
• Coach editors on speed, execution, and quality - and help them level up over time
• Recognize great performance and create momentum (wins, shoutouts, growth paths)
• Identify underperformance early and drive improvement plans (or make the call to offboard)

3) Systems Improvements (Scalable Process + Eng Collaboration)

• Identify recurring bottlenecks in revisions, client requests, feedback loops, and asset flow
• Design and document workflow improvements (SOPs, checklists, templates, QA gates)
• Build scalable processes so we can handle higher volume without quality dropping
• Work closely with Engineering/Product to ship tooling improvements (bug reports, specs, acceptance criteria, testing)

You’re a fit if you…

• Have experience in creative operations / production / project management (especially high-volume content)
• Can manage people with both empathy and high standards (motivation + accountability)
• Think in systems: don't just solve a problem, redesign the process
• Are obsessive about follow-through, deadlines, and clean execution
• Can translate messy ops problems into clear requirements for engineers