Senior Specialist, People Personalized

Role Purpose

To deliver an exceptional and personalized employee experience at an operational level. This role ensures that each employee's journey is seamless, compliant, and engaging by managing day-to-day processes, addressing individual concerns, and implementing tailored initiatives that reflect the organization's commitment to its people.

Position Information

Unit: People Unit
Division: People Experience
Location: HQ
Grade: P6
Qualification: Bachelor
Experience: 6 years

Key Accountabilities

Act as a primary contact for employees, addressing queries, resolving concerns, and ensuring a positive interaction at every touchpoint.
Monitor individual employee journeys, ensuring processes like onboarding, career transitions, and offboarding are personalized and executed flawlessly.
Oversee and manage the execution of employee-centric processes, including onboarding, role transitions, promotions, and grievance handling.
Ensure that all employee journey touchpoints are compliant with labor laws and organizational policies, maintaining operational integrity.
Facilitate regular one-on-one sessions with employees to gather feedback on their experience and identify areas for improvement.
Collaborate with line managers to implement immediate and practical solutions to address employee concerns and enhance engagement.
Partner with the People Strategy team to translate strategic initiatives into actionable, operational processes.
Work closely with the People Operations and Employee Experience teams to ensure alignment and seamless execution of employee-focused programs.
Provide operational support for well-being programs by managing logistics and ensuring employees can access available resources easily.
Act as a first responder for individual cases requiring additional support, such as conflict resolution, workplace adjustments, or urgent employee concerns.
Maintain and update employee journey data to ensure accurate reporting and tracking of individual experiences.
Utilize operational metrics and feedback to identify trends and opportunities for immediate enhancements in the employee experience.
Develop and deliver tailored programs that address specific employee needs, such as mentorships, individual career development plans, or personal milestones.
Ensure timely and clear communication with employees about their journey, benefits, and available resources.

Senior Specialist, People Personalized

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