End User Technical Support
NabenetAustralia2 days ago
Full-timeRemote FriendlyInformation Technology
Track This Job
Add this job to your tracking list to:
- Monitor application status and updates
- Change status (Applied, Interview, Offer, etc.)
- Add personal notes and comments
- Set reminders for follow-ups
- Track your entire application journey
Save This Job
Add this job to your saved collection to:
- Access easily from your saved jobs dashboard
- Review job details later without searching again
- Compare with other saved opportunities
- Keep a collection of interesting positions
- Receive notifications about saved jobs before they expire
AI-Powered Job Summary
Get a concise overview of key job requirements, responsibilities, and qualifications in seconds.
Pro Tip: Use this feature to quickly decide if a job matches your skills before reading the full description.
Would you like to work for a national organisation with an outstanding reputation and an inclusive, values-driven culture?
Look no further. Altius Group is an employer of choice with a strong industry reputation for service excellence, care and integrity.
Altius was founded in 2001 with a vision to bring high-quality and compassionate rehabilitation services into the market to improve lives displaced by injury. Since then, we've branched out to cover three tiers of services including Workplace Services, People and Employee Services, and Disability Services - still driven by a single goal: to elevate the wellbeing of people, workplaces and communities across Australia.
As an IT Support Officer, you will use your technical expertise and process knowledge to troubleshoot and resolve IT incidents and service requests for end-users across the Altius Group. You will take ownership of basic to medium-complexity issues from initial request through to resolution, ensuring a seamless and positive customer experience.
As a healthcare organisation, kindness and care sit at the heart of everything we do. Our IT Support Team mirrors this approach by consistently demonstrating empathy, professionalism and a "positive intent" mindset when supporting colleagues. This will come naturally to you, even in high-pressure or complex situations.
You will work primarily within a Microsoft 365 environment, providing end-user support across the Microsoft suite while learning and supporting our case management systems and other core business applications.
Requirements
Key Responsibilities
APPLY NOW
If Altius sounds like a place to be you click 'Apply Now'.
Altius is an Equal Opportunity Employer and an inclusive workforce. Research has shown that, in Australia, women, people living with disability, LGBTQIA+, First Nations people, and those from minority groups are less likely to apply for a role because they feel they will not be successful. We believe in the strength of diversity and inclusion, and we would like to strongly encourage those who identify with any of these groups to apply for a role with us.
Look no further. Altius Group is an employer of choice with a strong industry reputation for service excellence, care and integrity.
Altius was founded in 2001 with a vision to bring high-quality and compassionate rehabilitation services into the market to improve lives displaced by injury. Since then, we've branched out to cover three tiers of services including Workplace Services, People and Employee Services, and Disability Services - still driven by a single goal: to elevate the wellbeing of people, workplaces and communities across Australia.
As an IT Support Officer, you will use your technical expertise and process knowledge to troubleshoot and resolve IT incidents and service requests for end-users across the Altius Group. You will take ownership of basic to medium-complexity issues from initial request through to resolution, ensuring a seamless and positive customer experience.
As a healthcare organisation, kindness and care sit at the heart of everything we do. Our IT Support Team mirrors this approach by consistently demonstrating empathy, professionalism and a "positive intent" mindset when supporting colleagues. This will come naturally to you, even in high-pressure or complex situations.
You will work primarily within a Microsoft 365 environment, providing end-user support across the Microsoft suite while learning and supporting our case management systems and other core business applications.
Requirements
Key Responsibilities
- Manage, configure and troubleshoot IT systems including Microsoft 365, software applications, hardware (laptops, tablets, mobile devices, servers, security systems) and VoIP phone systems
- Provide both onsite and remote technical support to team members
- Configure, deploy and troubleshoot software and hardware
- Manage hardware and software assets
- Set up user accounts in Microsoft 365 and other applications for new starters
- Manage support tickets via an online system, including detailed documentation and end-to-end ownership to resolution
- Identify and escalate complex technical issues to the IT Manager or Network Engineer (Level 3 tickets)
- Manage and monitor devices using Microsoft Intune, including enrolment, compliance policies, configuration profiles and application deployment
- Monitor network performance and provide basic troubleshooting (including connectivity and VPN support)
- Implement and enforce cybersecurity measures including MFA, password policies and endpoint protection
- Contribute to IT projects such as system upgrades, migrations and new technology rollouts
- Minimum two years' experience in a corporate or enterprise helpdesk environment
- Degree in Computer Science, Information Technology or a related field (or active enrolment) preferred
- Strong experience administering Microsoft 365 is essential, including Active Directory, Intune, Defender, Purview, Exchange Online, SharePoint, Teams and OneDrive for Business
- Solid understanding of network systems; experience with Cisco Meraki is desirable
- Ability to communicate technical information clearly to both technical and non-technical audiences
- Excellent problem-solving, analytical and communication skills
- Strong customer service mindset with a demonstrated "assume positive intent" approach
- Proven ability to support remote users using remote access tools and clear, step-by-step guidance
- National organisation with a strong reputation and purpose-driven culture
- Supportive, collaborative team environment
- Ongoing learning, development and career progression opportunities
- The opportunity to make a meaningful impact by supporting teams who deliver care to our clients every day
APPLY NOW
If Altius sounds like a place to be you click 'Apply Now'.
Altius is an Equal Opportunity Employer and an inclusive workforce. Research has shown that, in Australia, women, people living with disability, LGBTQIA+, First Nations people, and those from minority groups are less likely to apply for a role because they feel they will not be successful. We believe in the strength of diversity and inclusion, and we would like to strongly encourage those who identify with any of these groups to apply for a role with us.
Key Skills
Ranked by relevanceReady to apply?
Join Nabenet and take your career to the next level!
Application takes less than 5 minutes