Payment Operations Associate
Shift4 Payments LithuaniaLithuania1 day ago
Full-timeManagement, Manufacturing
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Overview
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
The Operations Specialist is a customer facing part of our Operations team. This role works cross-functionally with Sales Operations, Operations, Fulfillment, and Billing teams to input, analyze, and complete orders and get our product(s) to the customer.
Essential Duties and Responsibilities:
Salary starts at 1575 EUR gross with additional payment for night hours shift (up to 30%)
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
The Operations Specialist is a customer facing part of our Operations team. This role works cross-functionally with Sales Operations, Operations, Fulfillment, and Billing teams to input, analyze, and complete orders and get our product(s) to the customer.
Essential Duties and Responsibilities:
- Use your product and customer knowledge to accurately input data into Revel's ERP system (NetSuite)
- Take ownership of customer tickets, providing prompt resolution and updates in our ticketing system (ServiceCloud)
- Play a key role in managing the company's quote-to-cash process, ensuring smooth transactions from order placement to payment
- Deliver world-class customer experiences over the phone (max 15 calls/day)
- Work cross-functionally with Sales, Fulfillment, and Finance teams to monitor inventory activities and support demand planning
- 1-2 years of customer service and/or hardware fulfilment experience
- Proficient written/spoken English is a must
- Strong experience with MS Office / Google docs
- Ability and willingness to work a late shift: Mon-Fri 17:00 - 01:30
- Ability and desire to process a high volume of orders into our ERP with accuracy while looking for opportunities for improvement
- Experience in a POS technical support environment is a plus
- Experience with ERP (NetSuite preferred) or CRM (Salesforce preferred) software is a plus
- Experience with a ticketing system is a plus (ServiceCloud preferred)
- A growing innovative company
- Social Responsibility Initiatives (such as Volunteering days; Blood donation; Contribution to various charitable causes)
- Office lunch twice a week and a wide choice of Snacks/Soft drinks
- Office in the city center with parking for cars, bicycles, and scooters
- Private health insurance
- Employee accident insurance
- Additional vacation days based on tenure
- Bonuses for the achieved results
- Employee referral program
- IIIrd Pillar Pension Fund contribution
- Gifts for special occasions
Salary starts at 1575 EUR gross with additional payment for night hours shift (up to 30%)
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Key Skills
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