Technical Client Support Engineer

Here's what's on our wishlist:

At Governance.com, we're a fast-growing SaaS company dedicated to simplifying governance for regulated firms in the financial sector. Our innovative solutions help clients navigate industry complexities while driving efficiency and compliance.

This is where you come in. As a Technical Client Support Engineer at Governance.com, you are the frontline defender of platform stability and client sanity.

You are the first technical point of contact when something breaks, degrades, or behaves in ways that were definitely not in the brochure. You investigate, diagnose, explain, and push issues toward resolution, quickly, calmly, and with context. Our platform runs both as SaaS and in on-premises client environments, so no two days fail in the same way.

This role sits at the intersection of support, engineering, and operations. You work hands-on with real production systems, real client environments, and real constraints. This is not ticket forwarding. You are expected to understand what’s happening, identify root causes where possible, and work closely with engineering and DevOps teams to resolve issues within agreed SLAs.

You’ll spend time in Linux environments, Docker-based deployments, and AWS infrastructure, using logs, metrics, queries, and scripting to investigate problems across application, data, and infrastructure layers. Clear communication matters as much as technical accuracy, as you’ll regularly explain impact, progress, and resolution to clients who rely on the platform for regulated operations.

Beyond incident handling, you’ll help improve reliability over time by spotting patterns, feeding operational insight back into engineering, and helping turn recurring issues into permanent fixes.

In short: you help keep the platform stable, the clients informed, and the operational noise under control as the company scales.

If you’re ready to shape the future of governance technology, this role is for you.

Here's the rundown of what you'll be owning:

• Act as first-level technical support for our application via the company's helpdesk.
• Diagnose and troubleshoot issues using scripting and query languages such as Python, Groovy, SQL, and GraphQL.
• Investigate system-level issues across Linux environments, Docker setups, and AWS infrastructure.
• Coordinate with internal engineering, DevOps, and product teams to resolve issues within agreed SLAs.
• Communicate clearly and professionally with clients, status updates, explanations, and resolutions that actually make sense.
• Understand both the technical root cause and the business impact of issues and respond accordingly.
• Keep things moving, even when multiple issues land at once (because they will).

Here's the scoop on what we're looking for in your skillset:

• Bachelor’s degree in Computer Science, IT, or a related field – or equivalent real-world experience.
• Working knowledge of at least one scripting or programming language (e.g., Python, Groovy) and one query language (SQL and/or GraphQL).
• Experience with Linux and containerized environments (Docker).
• Familiarity with cloud environments, ideally AWS.
• Strong analytical and problem-solving skills – you enjoy figuring out why things broke, not just restarting them.
• Excellent written and verbal communication skills; English is our official working language.
• Ability to work independently, manage multiple issues, and keep a cool head under pressure.
• Familiarity with agile ways of working is a plus.

Who we are:

At Governance.com, our mission is to simplify governance and control for asset management professionals through innovative technology and data-driven solutions.

As organisations in the alternative investment fund industry grow and expand across jurisdictions, they face increasing complexity, from fragmented data to evolving compliance requirements and inefficient manual processes. That’s where we come in.

Our enterprise-ready platform is built specifically for the complex needs of financial institutions. We help our clients connect and unify data, automate workflows, and generate insights that drive strategic decisions. By acting as a central hub in their digital ecosystem, Governance.com ensures seamless integration across systems, enhanced oversight, and a more efficient client experience.

As part of our team, you’ll contribute to a solution that provides a single source of truth for asset managers, enabling smarter decision-making, greater transparency, and scalable operations. Backed by deep industry expertise and strong client relationships, we’re proud to be a trusted partner to financial institutions navigating an ever-changing landscape.

If you're excited by the idea of simplifying complexity, building smart systems, and working at the intersection of finance and technology, you’ll feel right at home here.

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At Governance.com, we embrace diversity and aim to create an environment where everyone feels valued and respected. We embrace diversity and welcome everyone, regardless of their background, and believe that diverse perspectives lead to innovation and success.