Senior Chatbot Specialist - Project Manager (Contract)

12-month contract

Up to €75 per hour

Hybrid Working – Amsterdam (2 days onsite)

Digital Skills are pleased to be partnering with a global travel company in their search for a Senior Chatbot Specialist. You’ll own and optimise the day-to-day operations of its enterprise chatbot platform. This role sits within the Digital Platform / Partner Experience function and focuses on improving conversational experiences through performance optimisation, content management, governance, and the effective use of Generative AI.

The ideal candidate is a proactive, hands-on operator with deep experience managing high-volume chatbots, leveraging GenAI in production environments, and ensuring strong quality, compliance, and reliability standards.

What you’ll do

• Own day-to-day chatbot operations on a third-party platform
• Optimise chatbot content, dialogue flows, buttons, and fallback messages
• Train and improve AI responses by auditing conversations and leveraging internal knowledge bases
• Monitor KPIs and dashboards to drive performance and reliability improvements
• Enforce AI governance, quality controls, and regulatory compliance (e.g. GDPR, EU AI principles)
• Work closely with product, content, QA, and vendors to deliver improvements

What you’ll bring

• 3+ years’ experience managing high-volume enterprise chatbots
• Hands-on experience with GenAI in production (RAG, prompt engineering, output filtering)
• Strong customer-centric and analytical mindset
• Comfortable working with metrics, dashboards, and experimentation
• Excellent communication and stakeholder management skills
• Stable chatbot operations with regular health checks and timely issue resolution.
• Measurable improvements in user feedback, satisfaction, and key automation KPIs.
• Reduced friction in high-impact user journeys and demonstrable quality controls for GenAI responses.