Project Support Coordinator
LanceSoft EuropePoland2 days ago
ContractRemote FriendlyInformation Technology
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Job Title: Project Coordinator
Location: Warsaw, Poland - Remote
Duration: 12 Months Contract
Job Description:
- We are looking for a project support and coordinator that would play a key role throughout the journey that new customers embark on.
- That includes participating in and following up the project kick-off, onboarding the client, and supporting the project until the go-live.
Must-haves
- 2+ years project management or support and client-facing experience
- Ability to think both critically and creatively* Native-level fluency in English
- A growth mindset and a coaching attitude
- Willingness to work with a wide variety of subjects
- Ability to work to deadlines and iterate on feedback quickly
Key tasks include:
- Assist customers in utilizing our learning software
- 1:1 meetings, trainings and troubleshooting sessions with customers
- Setup a project plan (we have templates)
- Prepare and chair project kick-offs (we have templates)
- Follow-up on plan proactively, schedule meetings, prepare meeting agendas
- Problem solve in case of need
- Respond to customer requests via email
- Bug reports
- Product feedback
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