Bloom Recruitment is in search of an experienced Network Administrator to join our clients growing team in the Greater Vancouver Area.

Our client is a well-established, growth-oriented IT services partner with deep roots and a respected reputation in the Canadian technology market. For over three decades, they have supported small and mid-sized organizations across a wide range of IT needs, including cloud services, managed backups, security, VoIP, and proactive IT support, with a consistent focus on reliability, scalability, and client satisfaction.

They are also known as a people-first Managed Service Provider that prioritizes long-term careers over short-term hires. The organization has a strong track record of employee retention, with many team members growing their careers internally through mentorship, hands-on exposure to diverse client environments, and opportunities to deepen both technical and professional skills.

As the company continues to expand its client base and service offerings, they are adding thoughtful, long-term team members who value stability, growth, and the opportunity to make a meaningful impact within a collaborative and supportive environment.

Position Summary:

We are seeking a Network Administrator to ensure the stable operation of client computer software systems and network connections. This includes installing, configuring, maintaining, supporting, and optimizing all network software and communication links. The person will also analyze and resolve end user software program and connectivity issues in a timely and accurate fashion and provide end user training where required. This role provides both remote and onsite support.

Duties and Responsibilities:

• Maintain and support customer network infrastructure to ensure a secure and reliable environment for mission critical applications.
• Provide remote and onsite support for customer networks ranging from approximately 15 to 150 users across Windows based environments.
• Support Microsoft technologies including Active Directory, Exchange, and Group Policy.
• Support firewall and VPN solutions, with exposure to WatchGuard and Fortinet platforms.
• Support virtualization environments including Microsoft Hyper-V and, where applicable, VMware, Citrix, or Scale.
• Coordinate with users, vendors, and internal teams to implement new network deployments and maintain existing environments.
• Evaluate technical requirements and assist with hardware and solution recommendations.
• Document systems, changes, and procedures using ConnectWise and other MSP tools.
• Deliver assigned client projects, including implementation, coordination, and documentation.
• Communicate clearly with customers regarding incidents, progress updates, and planned changes or outages.
• Maintain high standards of customer service, responsiveness, and professionalism.
• Escalate complex issues appropriately while collaborating closely with senior engineers.
• Participate in internal training, team meetings, and ongoing professional development.

Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Professional IT Certifications, such as: Microsoft, Citrix, Cisco, WatchGuard, and SonicWall
• Identify, research, evaluate, and implement emerging Windows and other relevant computer technologies
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
• Diagnosis skills of technical issues
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Service awareness of all organization’s key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast moving environment

Job Type: Permanent Full Time, Monday - Friday, 8:00am to 5:00pm

Benefits: Full extended health care and dental care + 3 weeks of vacation

Compensation: $60,000 - $70,000/year + annual bonus

Location: Work from home, onsite client visits required within the Greater Vancouver region