Central and North West London NHS Foundation Trust
Credit Controller
Central and North West London NHS Foundation TrustUnited Kingdom2 days ago
Full-timeAccounting/Auditing, Finance
Job Overview

We are currently recruiting a Credit Controller to work in the Accounts Receivable team.

The majority of the AR function is outsourced to NHS Shared Business Services so a significant part of this role is liaising between them and the rest of the Trust, helping to resolve issues which are delaying debt recovery.

The successful candidate will be a keen problem solver and pro-active in their approach to debt management.

Main duties of the job

  • Liaising between NHS Shared Business Services collections team and internal staff within CNWL to resolve debt-related issues.
  • Chasing debt deemed too complicated for NHS Shared Business Services.
  • Validating charges and raising invoices for salary overpayments.
  • Analysing overdue debt to help focus collection efforts.

Working for our organisation

CNWL’s finance department offers a diverse and friendly environment for professional development. We are a large team with many opportunities to progress your career, and have set ourselves the target of finding a mentor for every team-member who wants one. Our staff are based across various sites and we welcome flexible working. We also have the benefit of being an accredited employer for ACCA, CIPFA and CIMA.

Detailed Job Description And Main Responsibilities

  • Ensuring that financial transactions processed on the AR system are undertaken in accordance with Standing Financial Instructions and Standing Orders
  • Ensuring all debts are actively followed up by NHS SBS adhering the agreed timescales
  • Ensure, in conjunction with NHS SBS, that outstanding debts are rigorously followed up on behalf of the Trust, in accordance with agreed procedures, with any potentially irrecoverable amounts referred for court action
  • Support the Accounts Payable & Receivable Manager in setting up processes and procedures to ensure that all debts are recovered
  • Forward any invoices received direct by the organisation to NHS SBS at the agreed address as soon as possible and work with NHS SBS to ensure invoices are submitted correctly
  • Provide support to NHS SBS with customer invoice queries and debt collection
  • Provide assistance where required in processing new customer account set-up, raise sales orders, receipt income into Oracle
  • Assist in the review, on a monthly basis, of the detailed aged debtors report produced by NHS SBS and compile the debt reports for the monthly Board packs
  • Assist in the preparation of the review of bad debts and compile write-offs when appropriate annually through the Audit Committee
  • Monitor compliance with procedures to detect and rectify potential problems before they escalate
  • Provide support with the completion of returns in respect of debt information
  • Produce and maintain procedure notes and process maps for the debt process
  • Maintain effective working relationships with colleagues within the Trust and outside it. In particular with NHS Shared Business Services, internal and external audit
  • Deputise for the Accounts Payable & Receivable Manager as appropriate
  • Perform any other duties as required by the Accounts Payable & Receivable Manager on a day-to-day basis

Person specification

Education, Qualifications, Skills, Knowledge And Experience

Essential criteria

  • Actively studying for Association of Accounting Technicians (AAT) qualification, NVQ level 5 or Higher National Diploma or equivalent
  • 5 GCSEs at Grade C or above (or equivalent), to include Mathematics and English
  • Experience in a complex Health or Social Care environment
  • Credit Control work experience within the Finance Department of a large organisation with substantial experience within a similar accounting role
  • Experience in the Finance function of an organization, processing and reporting financial information
  • Knowledge of finance computerised ledger systems
  • Knowledge of fundamental accounting principles (the rules which govern accountancy procedures and practices)
  • Standard skills in Microsoft Excel, general ledger and Oracle (or equivalent)
  • Ability to interpret and apply accounting rules and standards to best effect.
  • Advanced keyboard skills for using financial general ledger, spreadsheets, and word processing applications

Desirable criteria

  • 1st Degree in a relevant subject
  • Full member of the AAT. Full member of the AAT, ACCA or any other CCAB qualification
  • Experience working within a team supporting a large multi-site organisation
  • Confirmation of Microsoft products Excel, Word, Access to intermediate level.

Personal and managerial competencies

Essential criteria

  • Ability to communicate with a range of people on a range of matters in an appropriate form, clarifying important messages, with well-structured written communication and influential personal style which has a positive impact.
  • Communicates effectively using verbal and written skills to ensure contentious financial issues are understandable and the messages clear to internal and external customers.
  • Influences users by providing accurate and detailed information.
  • Plans and organises own areas of responsibility within broad policies and guidelines. Ensures reporting timetable is met by Directorate by organising workload of staff within section.
  • Ability to analyse and interpret information, evaluates issues, and recommends an appropriate course of action to address the issues.
  • Analyses financial information, queries and discrepancies using a variety of analytical skills. Considers a range of options and their effects and applies this to different scenarios for discussion.
  • Makes professional decisions in consultation with to satisfy Trust financial reporting requirements. Acts as a lead within delegated areas of responsibility.
  • Responsible for managing weekly and monthly workloads and maintaining good working relationships within the Directorate and the department and the supplier.

Technical competencies

Essential criteria

  • Continually update on changes in government legislation such e.g. VAT and benefits legislation, taxation
  • Understand services provided by the NHS and how it interacts with patients and the organisation

Key Skills

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