Job Title: Windows 11 Deployment / Migration Technician (Onsite)

Location: Santa FE, Argentina

Role Summary

The Windows 11 Deployment / Migration Technician will be responsible for onsite device deployments, migrations, and hardware replacements as part of a large-scale Windows 11 rollout. The technician will follow customer-provided procedures, tools, and automation to ensure high-quality, timely deployments while coordinating closely with remote support teams and site contacts.

Key Skills & Qualifications

• Strong knowledge of Windows device build, OS imaging, migration, and troubleshooting
• Hands-on experience with Windows 11 deployments
• Ability to quickly identify and resolve technical issues that may block deployments (excluding process-related issues)
• Proficient in English and the local language (where practical)
• Comfortable working in an enterprise IT environment
• Strong communication and coordination skills
• Ability to follow detailed instructions and escalation processes precisely

Working Hours & Availability

• Onsite availability during business hours, Monday–Friday, 8:00 AM – 5:00 PM (local time)
• Excludes local public holidays unless otherwise agreed during planning (additional charges may apply)

Deployment Methods

Technicians will support the following deployment approaches:

• Windows CoPilot
• Hardware replacement with factory-imaged devices and build finalization
• Offline media (if required)

Scope of Work & Responsibilities

General Responsibilities

• Follow all customer-provided technical steps, automation, scripting, and instructions
• Adhere strictly to customer-defined deployment processes and quality standards
• Obtain prior approval from the Customer Migration Lead for any deviations
• Ensure no client devices or data are removed from the office under any circumstances
• Arrange and use personal mobile phones for coordination with remote teams

Onsite Deployment & Migration Tasks

• Notify the Customer Deployment Lead (remote) upon arrival at the site via email or mobile message
• Coordinate with site point of contact for access, floor plans, and logistics
• Prepare the Build Room, including:
• Network switch
• Power sockets and extension boxes
• LAN cables
• Phone access
• KVM, monitor, keyboard, and mouse
• Collect new devices from the storeroom, unbox laptops/desktops/tablets, and inspect hardware
• Report damaged devices immediately and coordinate onsite replacement with the customer
• Label devices with user ID and name as per customer-provided documentation
• Move devices to user desks or build room as required (lift and shift activities)
• Hand trucks will be provided by the customer
• Identify and prepare user desks/devices scheduled for migration
• Disconnect old devices and connect new devices, including:
• Power
• Network
• User peripherals
• Boot devices and assist users with initial login and setup
• Monitor deployment progress regularly and intervene if:
• Migration is stuck
• User prompts appear
• Escalate unresolved issues to the remote support team following customer-defined processes
• Perform troubleshooting tasks as instructed by the remote team
• Confirm deployment completion with the remote team and provide:
• Device names
• Serial numbers
• Status updates
• Wait for confirmation that devices are available on the network and remotely accessible

Reporting & Documentation

• Maintain daily tracking and reporting of:
• Devices connected
• Devices removed
• Deployment status
• Use customer-provided reporting formats

Logistics & Packing

• Packing boxes and shipping logistics will be arranged by the customer
• Packing and labeling of devices is the responsibility of the Source1 technician

Performance & Quality Expectations

• Deployment run rate per technician will be defined after the Method of Procedure (MOP) is established
• Deployment rates will be reviewed weekly to improve efficiency and adjust expectations
• All work must meet customer-defined deployment quality standards

Support Model

• A support desk will be available starting the next business day after initial migration