CX Specialist
VeikkausFinland1 day ago
Full-timeRemote FriendlyOther
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Job Description
The future of gaming in Finland is changing – and we’re recruiting. In 2027, the Finnish license market will open, bringing a new era for iGaming. At Veikkaus, we’re preparing for this transformation - and we’re looking for passionate professionals to join us on this exciting journey.
We’re strengthening our Betting and iCasino teams with true iGaming experts: people with international experience, a hunger for success, and a persistent drive to win. If you’re ready to help shape the future of responsible, competitive money gaming, now is the time to join us.
Veikkaus is a gaming company for everyone, striving to be better in every aspect. Our passion is to drive better gaming so that our customers can enjoy every moment. Caring, teamwork, and courage are the values that guide everything we do. Responsibility is a core of our operations. Our goal is to be a respected and successful international money gaming group that continuously improves while always putting both customers and employees first. For a better game — and working life.
CX Specialist
We’re looking for a CX Specialist to join our Digital Channels Insight team and support analysis and improvements across our digital channels. In this role, you’ll focus on gathering and analyzing customer insights through focus groups and customer surveys, CX metrics (including CSAT and NPS), app ratings, and user reviews. You’ll help translate customer feedback and centralized CX data into clear, actionable insights that inform product enhancements and ongoing improvements. Working closely with central data teams, product, marketing, and UX teams you’ll support consistent and customer-focused experiences across our digital channels.
Key Responsibilities
Our headquarters are located in Helsinki, Finland but the position can be located in any Veikkaus location. We work flexibly in a hybrid model.
Interested? Awesome! Please send your application with CV and salary request no later than 21.01.2026. We are excited to hear from you!
If you have any questions about the position, feel free to reach out to Fatemeh Daneshzadeh, VP of Digital Channels at [email protected].
A drug test under Section 7 of the Act on the Protection of Privacy in Working Life (759/2004) will be conducted on the selected candidate.
About Us
Veikkaus is the gaming company for everyone. We’re dedicated to developing responsible and entertaining gambling experiences. At Veikkaus, you’ll find meaningful roles, opportunities to grow, and a workplace where care, collaboration, and courage shape everyday life. We believe everyone should be able to develop, succeed, and be themselves – while building shared success together.
For a better game – and a better working life.
The future of gaming in Finland is changing – and we’re recruiting. In 2027, the Finnish license market will open, bringing a new era for iGaming. At Veikkaus, we’re preparing for this transformation - and we’re looking for passionate professionals to join us on this exciting journey.
We’re strengthening our Betting and iCasino teams with true iGaming experts: people with international experience, a hunger for success, and a persistent drive to win. If you’re ready to help shape the future of responsible, competitive money gaming, now is the time to join us.
Veikkaus is a gaming company for everyone, striving to be better in every aspect. Our passion is to drive better gaming so that our customers can enjoy every moment. Caring, teamwork, and courage are the values that guide everything we do. Responsibility is a core of our operations. Our goal is to be a respected and successful international money gaming group that continuously improves while always putting both customers and employees first. For a better game — and working life.
CX Specialist
We’re looking for a CX Specialist to join our Digital Channels Insight team and support analysis and improvements across our digital channels. In this role, you’ll focus on gathering and analyzing customer insights through focus groups and customer surveys, CX metrics (including CSAT and NPS), app ratings, and user reviews. You’ll help translate customer feedback and centralized CX data into clear, actionable insights that inform product enhancements and ongoing improvements. Working closely with central data teams, product, marketing, and UX teams you’ll support consistent and customer-focused experiences across our digital channels.
Key Responsibilities
- Lead and conduct studies across key products through focus groups and customer surveys.
- Set and track CX metrics for products in the area of responsibility and report on customer sentiments.
- Evaluate products CSAT and NPS to track satisfaction trends.
- Analyze app ratings and user reviews to identify recurring themes and patterns
- Translate & Contextualize (Compile, Combine, and Complement) CX Central Data to function’s needs for Decision Making
- Analyse and guide the enhancement of digital services, across different product areas and across different digital platforms
- 4+ years of experience in customer experience, consumer insights, or related roles.
- Advanced skills in CX research and metrics (CSAT, NPS, app ratings, sentiment analysis) and tools for collecting and analyzing customer feedback is essential.
- Ability to turn business goals into channel growth roadmaps across apps and web.
- Strong skills in survey design, data interpretation, and stakeholder communication.
- Highly experienced in cross-platform cross-platform ecosystems, including native iOS, native Android, mobile web, and desktop.
- Experience in the iGaming industry is a strong advantage.
- Bachelor’s or Master’s degree in Business, Marketing, Psychology, Human Factors, or related field.
- A workplace where the game evolves – and so do you. You’ll face meaningful challenges and gain new skills while contributing to shared success – in Finland and beyond. We value curiosity and create the space for it to thrive.
- Inspiring and supportive teammates you can rely on. The best ideas and world-class entertainment are built together – and Veikkaus thrives because of its people.
- Balanced and inspiring work life. At Veikkaus, we believe a good job adds something to life – but isn’t all there is to it.
- Excellent employee benefits. You can read more about us and our benefits from our career site.
Our headquarters are located in Helsinki, Finland but the position can be located in any Veikkaus location. We work flexibly in a hybrid model.
Interested? Awesome! Please send your application with CV and salary request no later than 21.01.2026. We are excited to hear from you!
If you have any questions about the position, feel free to reach out to Fatemeh Daneshzadeh, VP of Digital Channels at [email protected].
A drug test under Section 7 of the Act on the Protection of Privacy in Working Life (759/2004) will be conducted on the selected candidate.
About Us
Veikkaus is the gaming company for everyone. We’re dedicated to developing responsible and entertaining gambling experiences. At Veikkaus, you’ll find meaningful roles, opportunities to grow, and a workplace where care, collaboration, and courage shape everyday life. We believe everyone should be able to develop, succeed, and be themselves – while building shared success together.
For a better game – and a better working life.
Key Skills
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