Job Title: Business Analyst

Type: Permanent

Location: Dublin, Ireland (Hybrid)

Job Description:

A top client of ours, a highly respected and well-established financial services organisation, is seeking a Business Analyst to join their growing IT and Change function. This is an exciting opportunity to play a key role in shaping and delivering major digital and operational transformation initiatives across the business.

Renowned for their strong culture, long-term career opportunities, and commitment to innovation, this organisation offers a collaborative and supportive working environment where your expertise will genuinely make an impact.

Job Responsibilities

• Lead business requirements gathering and analysis activities, translating business needs into clearly defined specifications.
• Design and document efficient business processes in collaboration with key internal stakeholders.
• Work closely with IT and operational teams to ensure smooth implementation of solutions that align with the organisation’s goals.
• Support system testing and user acceptance testing (UAT), including creating test cases and tracking outcomes.
• Maintain comprehensive documentation including business requirements, process flows, and reports.
• Facilitate knowledge transfer and training sessions to ensure internal teams can support implemented changes effectively.
• Act as a key liaison between business stakeholders and technical teams to enhance system functionality and performance.

Experience Required

• Minimum of 3 years' experience in a Business Analyst role within the financial services sector, preferably in life and pensions or wealth management.
• Strong experience in Customer Relationship Management (CRM) systems, ideally Salesforce.
• Proven track record in requirement elicitation, stakeholder engagement, and business process improvement.
• Familiarity with Agile and Waterfall project delivery methodologies.

Desirable Skills

• Strong understanding of financial products and regulatory frameworks in Ireland.
• Experience using tools for process mapping and documentation.
• Professional certifications such as CBAP or PMI-PBA are advantageous.

Educational Requirements

• Bachelor's degree in Business, Information Technology, or a related field.

Working Hours & Benefits

• Monday to Friday standard working hours with flexitime options.
• Hybrid and remote working arrangements supported.
• Competitive base salary with performance-related bonuses & benefits.

HOW TO APPLY:

If you are interested in this role, please apply with your updated CV.