CityBee Latvia Customer Support Specialist (Full time)
Modus MobilityLatvia2 days ago
Full-timeRemote FriendlyCustomer Service
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Modus Mobility strives to provide smart mobility solutions to increasingly faster-living society and cities moving towards greener future needs. Moreover, the company seeks to reimagine the perception of mobility across Europe. Modus Mobility unites strong mobility brands: CityBee - one of the largest car sharing providers in Europe, MyBee - the only fully digital car subscription provider. Together these brands form an ecosystem that gives each of the brands unparalleled advantage and a smooth experience for customers.
If you are eager to change people's attitude towards owning a car and create a sustainable and innovative mobility future - join us.
As a Customer Support Specialist (full time) your responsibilities will include:
What We're Looking For:
If you are eager to change people's attitude towards owning a car and create a sustainable and innovative mobility future - join us.
As a Customer Support Specialist (full time) your responsibilities will include:
- Provide exceptional support to our customers via email, chat, phone, and other channels
- Collaborate with both internal support teams and external call center partners to ensure a seamless customer experience
- Proactively advocate for the best interests of our customers
- Escalate complex issues to team leads or other departments when necessary
- Contribute ideas for improving self-service options, automation, and our knowledge base
What We're Looking For:
- Proven experience in a customer-facing position
- A strong customer-first mindset and a proactive approach to problem-solving
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- Fluency in Latvian and working knowledge of English (Russian is a plus)
- A positive, solution-oriented attitude
- Experience with Intercom or similar support platforms is a plus
- Health and Safety Perks: Enjoy benefits like private health insurance, personal accident coverage
- Little Perks, Big Smiles: We have some little extras for you, including a dog-friendly new office space, snacks in the kitchen, and fun regular events to look forward to
- Flexibility at Your Fingertips: Work from home or our modern office, offering flexibility to optimize productivity and well-being
- Freedom to Flourish: Here, we encourage thinking outside the box, taking ownership, and getting things done
- From 1100 EUR Gross. (Full time). Specific amount will be offered based on your work experience and competencies
Ready to apply?
Join Modus Mobility and take your career to the next level!
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