We are looking for a Technical Product Owner to join our Digital Passenger Solutions team and play a central role in the evolution of our digital platforms, including mobile applications, e-commerce, customer loyalty systems, and airline retail products. This role combines strong technical product ownership with business analysis capabilities, ensuring that passenger, e-Commerce, and business needs are translated into scalable, high-quality digital solutions.

You will take ownership of the entire product lifecycle – from discovery and requirement analysis to launch and continuous improvement. Working closely with Product Managers, Digital Passenger Solutions stakeholders, e-Commerce teams, and development teams, you will ensure clarity, alignment, and value delivery across all phases of the product journey.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, Management, or a related field
• Minimum 5 years of experience in Product Ownership, Business Analysis, or Technical Leadership roles.
• Excellent communication skills in English (written and spoken); German is a plus
• Experience in the airline industry and/or domains such as mobile apps, e-commerce, retail, or loyalty platforms.
• Strong technical background with a solid understanding of system integrations, APIs, and product architecture.
• Proven experience in business analysis, requirement elicitation, and process modeling.
• Ability to manage complex passenger-facing and sales-driven journeys and translate them into functional and technical requirements.
• Solid understanding of Agile/Scrum frameworks and tools (Jira, Confluence, Figma, etc.)

Key Responsibilities:

Product Ownership & Delivery

• Own and manage digital products across mobile, web, loyalty, and e-commerce platforms.
• Define, maintain, and prioritize the product backlog in alignment with passenger needs and e-Commerce business objectives.
• Collaborate with the Product Manager on product vision, roadmap, and release planning.
• Ensure end-to-end product delivery, including UAT, go-live, and post-launch monitoring.
• Monitor product performance, define KPIs, and drive continuous improvement initiatives.

Business Analysis & Requirements Management

• Act as a bridge between passenger experience, e-Commerce, business, and technology teams.
• Elicit, analyze, and document business, functional, and non-functional requirements.
• Translate requirements into clear user stories, acceptance criteria, process flows, and use cases.
• Perform impact analysis for new features, enhancements, and changes affecting digital sales, ancillaries, and conversion funnels.
• Analyze AS-IS and design TO-BE processes for passenger-facing digital journeys, with strong focus on mobile.
• Support UX/UI design by validating user flows, wireframes, and functional designs
• Ensure requirements are clear, testable, traceable, and fully understood by development and QA teams.
• Support and coordinate UAT activities, including test scenarios, business validation, and sign-off.

Stakeholder & Agile Collaboration

• Work closely with Digital Passenger Solutions stakeholders, e-Commerce teams, IT teams, external vendors, and partners.
• Align mobile and digital product requirements with e-Commerce strategies, pricing, and conversion optimization initiatives.
• Facilitate cross-functional workshops involving business, e-Commerce, UX, and development teams.
• Actively participate in Agile ceremonies (planning, refinement, stand-ups, demos, retrospectives).
• Manage cross-team and cross-platform dependencies, especially between mobile, web, and e-Commerce platforms.
• Support change management, documentation, and training for new product releases.

Analysis & Continuous Improvement

• Conduct competitor analysis, market research, and benchmarking.
• Identify opportunities to improve passenger experience, self-service, and revenue performance.
• Use data and insights to support prioritization and product decision-making.
• Ensure solutions are scalable, maintainable, and aligned with enterprise architecture standards.

Nice to Have:

• Experience with the Salesforce ecosystem (Loyalty, Service Cloud, Marketing Cloud).
• Familiarity with airline passenger systems (PSS, DCS, loyalty, ancillaries, customer touchpoints).
• Knowledge of cloud platforms, CI/CD pipelines, and microservices architecture.
• Strong analytical mindset and attention to detail.
• Passion for digital passenger experience, e-Commerce growth, and data-driven products.
• Previous hands-on software development experience.

SunExpress, as an Equal Opportunity Employer, welcomes all applicants independent of individual differences. We believe that having a diversified talent is our biggest strength. All decisions about our current and potential talent are based solely on criteria that have nothing to do with an applicant's attributes that are irrelevant to job performance; at SunExpress, we only focus on competency, know-how, skills, and experience.