Expeditors
Agent - Ocean Export
ExpeditorsSingapore3 days ago
Full-timeCustomer Service
Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture.

Our motto, "You'd be surprised how far we'll go for you", is exemplified through our embrace of these culture elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 19,000 trained professionals
  • 350+ locations worldwide
  • Fortune 500
  • Globally unified systems

The ideal candidate will have a willingness to grow, learn and work hard. Our department is growing and we are looking for a bilingual person who enjoys a fast-paced, professional, and dynamic work environment.

Job Description

Scope of Position:

To provide exceptional customer service to both internal & external customers and to achieve department’s objectives for timely freight processing, and associated admin tasks within the set KPI.

Major Duties and Responsibilities:

  • Communicate with our customers in executing export bookings.
  • Prepare various export documentation.
  • Command in internal export management systems
  • Understand and follow internal standards and process to execute bookings.
  • Prepare and document customer’s requirements in SOP database.
  • Screening of customer’s creditability before shipment.
  • Screening of denied parties before shipment.
  • Comprehend internal quality standards and compliance policies. Apply in day-to-day execution of bookings.
  • Handle billings to clients accurately and timely.
  • Maintain good relationships with service providers (Shipping lines, trucking companies and CFS Provider and others involved).
  • Declare permits if require after passing Customs Competency test.
  • Timely responses to emails within 24 hours and phone communication within the same day.
  • Escalation of problems to Management when necessary
  • Take up additional tasks as required to meet the Department’s needs and goals
  • Meeting 52 hours Training hours per year.

Expectations:

  • Provide excellent customer services to both internal and external customers.
  • Think positively with “CAN DO” and responsible attitude, while considering capacity and timeframe to complete assigned tasks.
  • Perform assigned tasks with great accuracy and in a timely manner
  • Good organization skills of priorities and tasks
  • Be a good team player with teamwork spirit
  • Demonstrate initiatives in all co-ordination work
  • Advocate of company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

Experience and Education Requirements

  • Minimum tertiary educational level
  • 1 to 2 years related experience and/or training; or equivalent combination of education and experience.
  • Understanding of ocean documentation process or experiences in the industry is preferred but not mandatory.
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Pro-active, strong organizational skills.
  • Good computer skills (Excel, Word) and problem-solving skills.
  • Fluent in English.

Working Condition

  • No more than normal physical effort or positional stress required. Intermittent walking, sitting or standing with normal expenditure of energy.
  • Good working environment, almost complete absence of disagreeable elements. Minimum exposure to adverse or hazardous working conditions.

Additional Information

Expeditors offers excellent benefits for full time employees:An Environmental Health and Safety Manager must be a good communicator at many different levels,

including the classroom, District management, customers, Service Providers, and government officials.

Benefits complied with local law

  • Health Plan: Medical, Accident Insurance
  • Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

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