Mobile applications developer & Support Engineer (L3)
smartec.sgSingapore1 day ago
TemporaryEngineering, Information Technology
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We are a global technology consulting and software engineering firm specializing in mobile application development, enterprise mobility solutions, cloud platforms, AI-driven systems, and managed IT infrastructure services.
With a strong focus on Apple and mobile ecosystems, we design, build, secure, and support mission-critical mobile experiences for enterprises across industries. Our expertise spans end-to-end mobile lifecycle management—from application development and MDM strategy to L3 production support and continuous optimization.
Our teams operate in a follow-the-sun global support model, enabling high availability, resilience, and exceptional end-user experience across regions. We partner closely with leading platform providers including Apple, Jamf, and Microsoft to deliver reliable, scalable, and secure mobility environments.
Role Overview
We are seeking two L3 Mobile development and Support Engineers to strengthen our local Mobile Experience team and extend advanced support coverage across the APJ region.
This role is critical to owning the APJ mobile and Apple platform support strategy, ensuring seamless follow-the-sun operations, and delivering third-level technical expertise across enterprise Apple and mobile environments. You will act as the primary technical authority during APJ business hours, supporting complex incidents, MDM platforms, and emerging Apple technologies.
Key Responsibilities
Global APJ Coverage & Follow-the-Sun Operations
With a strong focus on Apple and mobile ecosystems, we design, build, secure, and support mission-critical mobile experiences for enterprises across industries. Our expertise spans end-to-end mobile lifecycle management—from application development and MDM strategy to L3 production support and continuous optimization.
Our teams operate in a follow-the-sun global support model, enabling high availability, resilience, and exceptional end-user experience across regions. We partner closely with leading platform providers including Apple, Jamf, and Microsoft to deliver reliable, scalable, and secure mobility environments.
Role Overview
We are seeking two L3 Mobile development and Support Engineers to strengthen our local Mobile Experience team and extend advanced support coverage across the APJ region.
This role is critical to owning the APJ mobile and Apple platform support strategy, ensuring seamless follow-the-sun operations, and delivering third-level technical expertise across enterprise Apple and mobile environments. You will act as the primary technical authority during APJ business hours, supporting complex incidents, MDM platforms, and emerging Apple technologies.
Key Responsibilities
Global APJ Coverage & Follow-the-Sun Operations
- Act as the primary L3 technical presence during APJ business hours to ensure uninterrupted global support coverage.
- Monitor incoming incidents, service requests, and platform alerts.
- Escalate issues appropriately to ensure 8×5 operational continuity across Europe and Americas.
- Deliver advanced third-level support for iPhone, iPad, Android devices, Macs, Apple Watch, and Apple Vision Pro.
- Troubleshoot complex device, OS, and service-level issues using deep expertise in Jamf Pro, Microsoft Intune, and Apple ecosystem tools.
- Perform root-cause analysis and implement permanent resolutions with minimal user disruption.
- Collaborate closely with regional and global IT teams.
- Own Jamf Pro and Microsoft Intune service incidents during APJ hours.
- Assess impact, communicate clearly with Service Desk and Support teams, and define temporary workarounds where required.
- Engage directly with Jamf and Microsoft Support for escalations, track vendor resolutions, and validate fixes.
- Document actions, timelines, and outcomes for global reporting and post-incident reviews.
- Create, maintain, and continuously improve Knowledge Base Articles (KBAs) for end users and IT teams.
- Ensure documentation accuracy, clarity, and alignment with global standards.
- Update content as platforms, policies, and solutions evolve.
- Participate in early testing and evaluation of new mobile tools, features, and workflows.
- Provide expert, data-driven feedback on benefits, risks, compatibility, and user impact.
- Contribute to global decisions on mobile and Apple platform strategy.
- Actively contribute to resolving high-priority and complex Apple and mobile support tickets.
- Help reduce ticket backlog while maintaining a high standard of service quality and user experience.
- Proven experience delivering Level 3 (L3) support for Apple Mac and mobile devices in an enterprise environment
- Strong hands-on expertise with Jamf Pro and Microsoft Intune
- Deep technical knowledge of iOS, iPadOS, macOS, Android, and Apple ecosystem services
- Demonstrated ability to own complex incidents end-to-end, including root-cause analysis and permanent remediation
- Experience managing MDM platform incidents and service degradations
- Ability to operate independently as the primary technical resource during APJ business hours
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent written and verbal communication skills
- Experience creating and maintaining technical documentation and KBAs
- Proven collaboration skills within global, follow-the-sun support models
- Experience supporting Apple Vision Pro, Apple Watch, or emerging Apple technologies
- Background in global IT operations or distributed enterprise environments
- Hands-on experience working directly with Jamf and Microsoft Support on escalated cases
- Relevant certifications (Jamf, Apple, Microsoft Intune)
- Scripting or automation experience (Bash, PowerShell, Swift)
- Experience mentoring L1/L2 teams or acting as an escalation authority
- Familiarity with enterprise security, compliance, and device management standards
- Work with cutting-edge Apple and mobile technologies at enterprise scale
- Be part of a Singapore based and globally distributed, high-impact mobility team
- Influence mobile platform strategy and next-generation digital experiences
- Opportunity to support and shape innovative mobile applications and ecosystems
- Collaborative, technically driven environment with strong vendor partnerships
Key Skills
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