About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 360,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Looking for an experienced Automation Specialist to lead initiatives aimed at improving end user computing operations and enhancing user experience through intelligent automation. The ideal candidate should have hands on expertise in Generative AI (GenAI) and Agentic AI, along with a strong background in scripting, infrastructure automation, and workflow orchestration

ROLE: Automation Specialist – GenAI & Agentic AI for End User Computing

Job Description:-

GenAI & Agentic AI Automation

 Design and implement agentic AI workflows for provisioning, compliance, and remediation tasks.

 Deploy GenAI powered virtual agents for ticket triage, contextual help, and predictive issue resolution.

 Use AI driven telemetry and analytics to monitor user experience and trigger automated responses.

 Integrate GenAI tools into EUC platforms to improve self service and reduce manual workload.

Automation & Scripting

 Develop PowerShell and Python scripts for automation of workflows and reporting.

 Use Terraform to define and manage infrastructure as code for hybrid and cloud environments.

 Maintain CI/CD pipelines using GitHub Actions and other DevOps tools.

Workflow Orchestration

 Build business process automation using Power Automate and Microsoft 365 tools.

 Integrate platforms such as ServiceNow, Teams, and Intune to streamline workflows and notifications.

Monitoring & Optimization

 Track system performance and user experience metrics.

 Identify automation opportunities and lead continuous improvement initiatives.

Documentation & Enablement

 Create technical documentation, SOPs, and user guides.

 Train IT staff and end users on new tools, workflows, and AI capabilities.

Required Skills :-

 Experience with GenAI platforms (e.g., Azure OpenAI, Copilot Studio, or similar).

 Hands on knowledge of agentic AI design and orchestration.

 Strong scripting skills in PowerShell, Python, and Terraform.

 Familiarity with GitHub Actions, CI/CD pipelines, and DevOps practices.

 Strong troubleshooting, communication, and documentation skills.

Preferred Qualifications :-

 Microsoft Certified: Azure AI Fundamentals.

 Experience with Copilot Studio agents and Power Automate workflows.

 OpenAI Developer Certification or equivalent.

 Agentic AI Automation Specialist certification.

 Terraform Associate.

 Understanding of Agile and ITIL frameworks.

Soft Skills :-

 Customer focused mindset with a passion for improving user experience.

 Strong analytical and problem-solving abilities.

 Ability to work independently and collaborate across teams.

Why Capgemini is unique

At Capgemini we don’t just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.

Get the future you want

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs, and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is Capgemini.