• Support the end-to-end product lifecycle of the GenAI chatbot, from ideation and requirements gathering to launch and continuous improvement

• Assist in translating business and user needs into clear product requirements, user stories, and functional specifications

• Coordinate with engineering, data, design, and vendor teams to deliver chatbot features and enhancements

• Support testing, user acceptance testing (UAT), and go-live readiness for new releases and updates

• Monitor chatbot performance using analytics, user feedback, and operational metrics to identify improvement opportunities

• Assist in managing product backlog, release planning, and documentation

• Support governance, risk, and compliance requirements related to data, security, and AI usage

• Conduct research on GenAI technologies, conversational design, and market trends to support product strategy

• Provide day-to-day operational support and issue tracking for the chatbot platform

Requirements

• Degree in Information Technology, Computer Science, Business, or a related discipline

• Strong interest or 2 – 3 years’ experience in product management, digital platforms, or AI-driven solutions

• Basic understanding of GenAI, conversational AI, APIs, and system integrations

• Strong analytical and problem-solving skills with attention to detail

• Ability to work with cross-functional stakeholders and external vendors

• Good written and verbal communication skills

• Proactive, adaptable, and eager to learn in a fast-paced environment