Application Support Specialist

Are you our new Application Support Specialist?

What will you do:

• Responding to incidents as 2nd level support specialist - analyzing, investigating and escalating issues to the development team.
• Independently manage and coordinate work on incidents to ensure that SLAs are met.
• Monitor a variety of system parts, logging sources and interfaces, scheduled tasks and business application processes in order to ensure business process continuity.
• Proactively improve monitoring capabilities in line with evolving needs.
• Share insights and statistics about incidents and monitoring.
• Help with application deployments and server maintenance.

What we´re looking for:

Technical requirements

• Customer-oriented communicator with a positive attitude, who is able to analyze problems and identify root causes as a 2nd level support specialist.
• Good problem solving skills to determine cause of an incident.
• Excellent communication and coordination skills to drive incidents to resolution.
• Well versed in database principles and SQL concepts (e.g. joins).
• Basic SQL knowledge to execute scripts on MS SQL database
• Strong Python skills
• Basic PowerShell skills
• Ability to find and analyze Windows Server log entries
• Basic understanding of Networks and TCP/IP stack.
• Proficient in English reading and writing.
• Ability to work outside of normal working hours occasionally for releases and server patching.

It´s a plus if you have:

• IT Service Desk/IT Support experience
• Competence in ITSM/ITIL practices for support SLAs and incident management.
• Experience with monitoring tools (e.g. Zabbix, Grafana).
• MS Windows Server administration skills (e.g. creating, modifying scheduler tasks, security management)
• Experience with MS SQL database: Ability to read and write SQL queries
• Basic understanding of version control software (Git).
• Experience with JIRA and Confluence.
• Experience with TeamCity and Octopus.
• Experience Azure and willingness develop DevOps skills

What we offer: At Intrum we offer not only a challenging and rewarding career but also:

• A challenging, exciting and developing position in an international company with growth ambitions
• Highly motivated and skilled co-workers globally
• Being part of a supportive culture where effort counts
• We facilitate your learning through different learning arenas

About Intrum:

Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to a sound economy and plays a critical role in society at large.

Intrum has circa 9,000 dedicated professionals who serve around 70,000 companies across Europe.

At Intrum we consider everybody to be a leader. We lead ourselves when collaborate to meet the needs of our clients and customers. We are all accountable to our actions as well as trust and care for each other. This makes us all leaders, independent of role or responsibility, and this is reflected in our 3 leadership principles: Deliver Impact, Inspire Trust and Embrace Growth.

How to apply: If you are interested in this position and believe you have the right qualifications, please send your English CV and a cover letter via the "apply button"

**Please note that as a multinational company, our Global Talent Acquisition Partner is based in Spain. You might receive a call with a Spanish phone number.**

At Intrum we strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.