PwC Romania
Identity Service Manager
PwC RomaniaRomania3 days ago
Full-timeOther
Preferred Qualifications: Minimum 7-10 year(s) of progressive professional roles involving information

security and/or IT management with strong project management and customer service experience.

Excellent communication, written and presentation skills. Attention to detail, organized, and can work

independently and collaboratively.

Degree Preferred: Bachelor's degree or higher

Required Skills:

  • Understanding of Identity management technologies and protocols, including PKI and encryption
  • methodologies.
  • Basic understanding of cybersecurity concepts, data protection, privacy policies, and crossborder data regulations.
  • Technical Project Management Experience
  • Problem Management Experience
  • Analytical
  • Service Now Tool (manage and track customer requests)
  • Google and MS Suite
  • Azure DevOps (manage and track customer requests)
  • Customer Service
  • Excellent Communication, Written Skills, and Presentation Skills
  • Management of Customer Requests
  • Can work independently and with minimal supervision
  • Collaborate well with others
  • Organization and Prioritization
  • Attention to Details
  • Problem Solver
  • Good to Have:
  • Familiarity with advanced encryption techniques and digital certificate management.
  • Knowledge of identity frameworks, industry best practices, and regulatory compliance.
  • Cybersecurity certifications.

Service Manager Responsibilities:

  • Serve as the Service Management Representative for the Enterprise Identity team services
  • partnering closely with the team leads from each service
  • Manage and track all requests for the Enterprise Identity team services in ServiceNow and Azure
  • DevOps adhering to the process and timeline
  • Build relationships with global customers to understand their needs and expectations
  • Own and drive customer demands, expectations and communication
  • Schedule and host meetings with global customers to share status, objectives and to seek
  • feedback on service performance and capabilities
  • Create weekly communications for the Enterprise Identity team services to share upcoming
  • technical changes with release notes, ex. upgrades, process change, etc. with customers
  • Resolve complex problems by continuously applying significant independent judgment and by
  • collaborating with others including engineering teams, architecture teams, network teams, digital
  • teams, business teams, etc.
  • Maintain vendor relationships, ensuring value, performance and quality metrics are delivered
  • Budget and metrics management for the Enterprise Identity team services

Deputy Responsibilities:

  • Support the regional leader in managing, maintaining, securing, and supporting Identity services
  • across member firms.
  • Handle PKI/certificate management duties, addressing escalations and service disruptions to
  • ensure seamless operations.
  • Represent PKI services during PI planning meetings to align with strategic goals.
  • Develop and manage the Identity pillar training curriculum.
  • Foster continuous improvement by identifying and implementing process enhancements for
  • services.
  • Engage with territory stakeholders to align with their long-term goals and requirements.
  • Collaborate with vendors to ensure value delivery, technology performance, and metrics are met.
  • Tackle additional projects or responsibilities as directed by the leadership, focusing on enhancing
  • PKI, Identity services or regional priorities.
  • Coordinate with cross-functional teams to execute initiatives tailored to regional needs and
  • strategic objectives.
  • Monitor and report on regional performance metrics to provide leadership with insightful strategic
  • decision-making data

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