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Description:
1. Collect and summarize customers' feedback on product and technology-related issues such as requirements, inquiries, complaints etc., and provide timely, correct and complete feedback on the issues to company, track the process of internal resolution and resolution results until the customer confirms the closure of the issue.
2. Responsible for product testing ,includes both hardware and software testing and requires timely and accurate feedback to the company on test results.
3. Communicate with customers on products and technologies, and enhance customer satisfaction.
4. Responsible for after-sales, including but not limited to on-site maintenance,product installation, etc.
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