Application Support Specialist

Role Title: Application Support Specialist – Telecom OSS Inventory

Experience Required: 6+ years

Location: Helsinki, Finland (on-site)

Qualifications

Bachelor’s degree in Computer Science, Engineering, or a related discipline

Security & Residency Requirement

Candidate must have resided in Finland for a minimum of 3 years

Must be eligible for security clearance

Key Responsibilities

• Monitor application health using APM tools and log analysis; triage incidents, perform Root Cause Analysis (RCA), deploy hotfixes, and maintain KEDB and operational runbooks.
• Coordinate and support major incident management in collaboration with NOC, SOC, and Logistics Operations teams.
• Operate, support, and enhance REST, GraphQL, and SOAP integrations between mobile applications and OSS inventory/process cores, including resource and service models, work orders, and warehouse movements.
• Configure scanning profiles (Barcode, QR, RFID), validation rules, and business logic across various asset classes such as CPE, RAN modules, optics, routers, and switches.
• Manage feature toggles, environment configurations, and ensure release readiness across Test, UAT, and Production environments.
• Develop and maintain support tools and scripts (CLI/automation) for log ingestion, replaying failed synchronizations, and performing bulk data corrections.

Experience & Skills

Mandatory Skills

• Strong Telecom OSS domain expertise, including inventory and resource modeling, field operations, and logistics workflows; familiarity with order fulfillment and service assurance touchpoints.
• Hands-on experience with JavaScript and Node.js (services and integrations) and Kotlin.
• Solid understanding of API and integration patterns: REST, GraphQL, SOAP, webhooks, and message queues, with strong error handling and idempotency practices.
• Database expertise in SQL (PostgreSQL and/or Oracle) for querying, tuning, and data reconciliation; working knowledge of NoSQL databases is a plus.
• Practical experience with ITIL processes including Incident, Problem, and Change Management; participation in CAB meetings and execution of release/rollback procedures.

Nice to Have

• Experience with TM Forum frameworks and standards (eTOM, SID, ODA) and relevant TMF APIs for inventory and order management.
• Knowledge of Camunda BPM for workflow orchestration and Elastic Stack for monitoring and telemetry.
• Familiarity with Docker/Kubernetes for support tooling and Ansible/Terraform for infrastructure changes.
• Exposure to barcode and RFID ecosystems (e.g., Honeywell, Zebra) and enterprise MDM/EMM platforms such as Intune or MobileIron.

If this opportunity aligns with your experience and career goals, please connect with me or share your updated resume at [email protected]

Thank you.

Kiran Kotla

Mpower Plus UK Ltd.