Company Profile

nLighten is a European platform of distributed edge data centers, designed to meet the growing demand for AI, 5G, and hybrid cloud deployments. As a rapidly expanding provider, we offer scalable colocation hubs and best-in-class energy solutions across Europe. Our innovative and sustainable approach to digital infrastructure ensures reliability, efficiency, and future-ready solutions for our clients. nLighten’s current footprint is 34 data centers in 7 European countries, with the ambition to expand to 100 sites during the next 3-4 years.

Learn more about us: www.nlighten.com

About the Role

We are seeking a Senior IT Support Specialist to ensure the smooth operation of nLighten’s IT systems and deliver high-quality support to internal users across Europe. The ideal candidate will have strong expertise in IT infrastructure, endpoint management, and troubleshooting complex technical issues.

This role will collaborate closely with colleagues in France, the United Kingdom, and Germany. You will be proactive, hands-on, and comfortable working in a fast-paced, scale-up environment where legacy systems and new platforms must be integrated into a unified IT ecosystem.

Key Responsibilities

End-User Support & Troubleshooting

• Provide first- and second-line technical support for hardware, software, and network-related issues.

• Diagnose and resolve complex problems across Windows, iOS, and mobile platforms.

• Advise users and departments on new IT solutions.

System & Endpoint Management

• Manage and maintain Microsoft Entra ID, Microsoft 365, Intune, SharePoint, Teams, and Exchange Online.

• Administer accounts, groups, licenses, and permissions in Entra ID and Microsoft 365.

• Roll out MDM and MAM policies via Intune for Windows and iOS devices.

• Apply Conditional Access, MFA, DLP, and Defender for Endpoint policies.

• Use PowerShell and Microsoft Graph API to automate management tasks.

Collaboration & Documentation

• Work closely with infrastructure and application teams to escalate and resolve issues.

• Participate in IT projects, including deployments, upgrades, and migrations.

• Document solutions, create knowledge base articles, and contribute to continuous support process improvements.

• Collaborate with European IT teams and CSPs for license management, policy enforcement, and incident resolution.

Monitoring & Compliance

• Monitor system performance and proactively identify potential issues.

• Ensure compliance with IT policies, security standards, and ISO27001 requirements.

What We’re Looking For

Experience & Technical Skills

• 5+ years’ experience in IT support or system administration, including site and remote support.

• Strong expertise in Microsoft Entra ID, Microsoft 365 ecosystem, and Intune.

• Experience with TOPdesk and Apple Business Manager.

• Proficient in PowerShell scripting and automation.

• Able to collaborate effectively with cross-functional European teams.

Soft Skills

• Excellent problem-solving and analytical abilities.

• Strong communication and stakeholder management skills.

• Proactive, collaborative, and adaptable to a fast-paced, growth-oriented environment.

Education & Languages

• MBO niveau 4: ICT Beheerder / Allround Medewerker IT Systems and Devices, or

• HBO: Informatica, Technische Informatica, or ICT & Infrastructure.

• Fluency in Dutch and English required; German and/or French a plus.

Required Certifications

• AZ-900: Azure Fundamentals

• MS-900: Microsoft 365 Fundamentals

• MS-102: Microsoft 365 Administrator

• MD-102: Endpoint Administrator

• AZ-104: Azure Administrator Associate

Preferred Certifications

• AZ-305: Designing Microsoft Azure Infrastructure Solutions

• MS-700: Teams Administrator Associate

Why Join Us?

• Impactful role: Take ownership of nLighten’s internal IT systems, processes, and assets to support smooth operations across Europe.

• Dynamic environment: Join a fast-moving, rapidly expanding company with opportunities for career growth and development.

• Cross-functional exposure: Collaborate directly with IT teams and other departments across multiple countries.

Apply now and be part of our journey toward a more connected, efficient, and sustainable digital future.

Background Check & Screening

All selected candidates will undergo a background check to ensure a safe workplace, protect company assets, and comply with regulations.

Diversity & Inclusion Statement

nLighten is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace, and we encourage applications from candidates of all backgrounds. Even if you do not meet every requirement listed, we welcome your application. We particularly encourage women and individuals from underrepresented groups to apply.