Customer Solution Engineer
TatumUnited Kingdom1 day ago
Full-timeEngineering
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About The Role
We are looking for a Customer Solutions Engineer who will work closely with customers, engineering, and sales teams. This role combines solution design, hands-on technical support, and active participation in product development. You will help customers successfully adopt and operate our solutions while continuously feeding customer insights back into engineering.
Key Responsibilities
What we're looking for
Why Join Us?
We are looking for a Customer Solutions Engineer who will work closely with customers, engineering, and sales teams. This role combines solution design, hands-on technical support, and active participation in product development. You will help customers successfully adopt and operate our solutions while continuously feeding customer insights back into engineering.
Key Responsibilities
- Part of the engineering team as a power user of the Tatum platform
- Communicate with customer, helping them to find and deploy solution using Tatum platform
- Helping customers to solve their issues using modern support practices
- Participate on sales prospect calls as a technical partner
- Building prototype applications on Tatum platform
What we're looking for
- A customer-focused engineer and team player who enjoys communicating and helping customers successfully use our platform
- Familiarity with REST APIs and tools such as Postman and OpenAPI (OAS)
- Ability to search in logs and dashboards to identify and diagnose issues
- Experience working with Git
- Programming experience (any backend or scripting language is acceptable)
- 3+ years of working experience in IT or a related technical role
- Blockchain knowledge is a huge plus but don't worry we teach you everything
- Slack, Freshdesk, and ClickUp to communicate with customers and internal teams
- REST APIs, Postman and OpenAPI to design, and validate solutions
- Various programming languages to build prototypes, PoCs and, code snippets
- Grafana logs and dashboards to diagnose real-world issues
Why Join Us?
- A dynamic team where problem-solving, communication, and learning are valued over rigid tool experience
- A chance to work on cutting-edge blockchain technologies with a supportive, growth-oriented culture
- A startup-minded environment where your ideas and contributions matter
- Standard benefits as 25 vacation days, flexible working, ESOP, budget for learning and others.
Key Skills
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