People Operations Specialist
PleoPortugal2 days ago
Full-timeHuman Resources
Track This Job
Add this job to your tracking list to:
- Monitor application status and updates
- Change status (Applied, Interview, Offer, etc.)
- Add personal notes and comments
- Set reminders for follow-ups
- Track your entire application journey
Save This Job
Add this job to your saved collection to:
- Access easily from your saved jobs dashboard
- Review job details later without searching again
- Compare with other saved opportunities
- Keep a collection of interesting positions
- Receive notifications about saved jobs before they expire
AI-Powered Job Summary
Get a concise overview of key job requirements, responsibilities, and qualifications in seconds.
Pro Tip: Use this feature to quickly decide if a job matches your skills before reading the full description.
Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike—with a vision to help all businesses ‘go beyond’.
The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years.
Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together.
People Operations Specialist
The reality
It's 2:47pm on a Tuesday. You have 18 open tickets in #ask-people. An employee in Spain needs an employment verification letter—you check if the AI ticketing system already answered it, but this one's specific enough that you need to draft it yourself. Someone in Germany asks about parental leave—you see the system surfaced in the policy doc, but they have a follow-up question about their specific situation that needs your human judgment.
A manager wants to process a job title change. You initiate the HiBob workflow, which handles the approvals and contract generation automatically, but you still need to quality-check it and coordinate with payroll. You glance at your Slack—the AI deflected 12 questions today with instant answers from the knowledge base, which means you can focus on the cases that actually need you.
Some days are heavier on tickets. Some days you're improving documentation. Most days it's both. You're not just firefighting—you have good systems around you that make the work actually work.
If this sounds like the right balance of people skills and smart systems, keep reading.
What People Operations Actually Does At Pleo
We're the engine room of the People function. While People Partners focus on strategy, Talent brings people in, and Payroll ensures everyone gets paid, People Ops is what keeps everything running day-to-day. We handle tickets, solve problems, keep data accurate, coordinate across teams, and make sure employees and managers get what they need when they need it.
The difference? We're building this in a tech-enabled way:
Tools that help you work smarter:
Ticket resolution & employee support:
The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years.
Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together.
People Operations Specialist
The reality
It's 2:47pm on a Tuesday. You have 18 open tickets in #ask-people. An employee in Spain needs an employment verification letter—you check if the AI ticketing system already answered it, but this one's specific enough that you need to draft it yourself. Someone in Germany asks about parental leave—you see the system surfaced in the policy doc, but they have a follow-up question about their specific situation that needs your human judgment.
A manager wants to process a job title change. You initiate the HiBob workflow, which handles the approvals and contract generation automatically, but you still need to quality-check it and coordinate with payroll. You glance at your Slack—the AI deflected 12 questions today with instant answers from the knowledge base, which means you can focus on the cases that actually need you.
Some days are heavier on tickets. Some days you're improving documentation. Most days it's both. You're not just firefighting—you have good systems around you that make the work actually work.
If this sounds like the right balance of people skills and smart systems, keep reading.
What People Operations Actually Does At Pleo
We're the engine room of the People function. While People Partners focus on strategy, Talent brings people in, and Payroll ensures everyone gets paid, People Ops is what keeps everything running day-to-day. We handle tickets, solve problems, keep data accurate, coordinate across teams, and make sure employees and managers get what they need when they need it.
The difference? We're building this in a tech-enabled way:
Tools that help you work smarter:
- AI Ticketing system: Deflects common questions, surfaces relevant docs, suggests draft responses. Your job is to review and approve
- HiBob workflows: Employment changes, onboarding, time-off processes flow through structured workflows, Your job monitor and intervene, when needed
- Strong documentation: Comprehensive handbooks and guides reduce repeat tickets and help you answer faster
- Integrated systems: HRIS ↔ Contract Management ↔ ATS ↔ Payroll mostly sync automatically. Your job is to catch the gaps
Ticket resolution & employee support:
- Responding to tickets via Slack, regarding employment questions, policy clarifications, process guidance
- Processing requests: Employment verification letters, contract changes, data updates, access issues
- Solving problems: When the HRIS and Payroll systems don't sync correctly, when a relocation gets complicated, when a policy doesn't fit someone's situation
- Coordinating across teams: Working with People Partners on sensitive cases, syncing with Payroll on contract changes, collaborating with Talent regarding onboarding, providing reports about data quality
- Being the human: Providing empathetic, personalized support when employees are stressed, confused, or dealing with sensitive situations
- Working with HiBob workflows: Initiating employment changes, onboarding new hires, processing time-off requests through the system
- Quality-checking automation: Verifying contract generation outputs, catching data sync errors
- Maintaining documentation: Keeping the knowledge base current so self-serve actually works
- Spotting patterns: When you see the same ticket repeatedly, flagging it for process improvement
- Being the bridge: When Payroll needs employment data, when People Partners need case context, when Talent needs onboarding support
- Keeping things moving: You're often the one making sure nothing falls through the cracks between teams
- Data quality: Ensuring HiBob is accurate, keeping it the source of truth
- 2+ years in People Operations, HR Operations, or similar in a multi-country environment
- HRIS experience: You've worked in systems like HiBob, BambooHR, Workday, Personio and can navigate them confidently
- Ticketing/case management experience: You know how to prioritize, triage, and close tickets efficiently
- Multi-country employment knowledge: You understand that Spain does things differently than Denmark
- Process-minded: You like having good systems and documentation to work from
- Comfortable with tech: You're not intimidated by AI tools, workflows, or integrations—you see them as helpful
- Communication skills: You can write clear, empathetic responses and explain policies to non-HR people
- Calm under volume: You don't panic when the queue is long
- Systems-aware: You spot when something should work better and can articulate what's broken
- Experience with HiBob specifically
- Exposure to AI ticketing tools or knowledge base platforms
- Knowledge of Pleo's markets: Denmark, UK, Germany, Spain, France, Sweden, Portugal, Netherlands
- Experience in startups or scale-ups (50-1000 people)
- A role where you help people every day and see immediate impact
- Good systems around you so you're not drowning in manual work
- The opportunity to help improve processes
- A team that values both people skills and smart systems
- Real partnership with People Partners, Payroll, Talent, and People Tech
- Please submit your application in English; it’s our company language so you’ll be speaking lots of it if you join 💕
- We treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there! Our lovely support team isn't able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone 😊
- We can only achieve our goals if our team reflects the diversity of the world around us - and that starts with you, hitting apply, even if you are worried you might not tick all the boxes. We embrace and encourage people from all backgrounds to apply - regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, neurodiversity, socio-economic status, culture or beliefs
- When you submit an application we process your personal data as a data processor. Find out more about how your data is used in the FAQs section at the bottom of our jobs page
Key Skills
Ranked by relevanceReady to apply?
Join Pleo and take your career to the next level!
Application takes less than 5 minutes