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- Provide L3 support for.NET/COM/C++
- Monitor application performance and stability, proactively identifying and addressing potential issues.
- Perform root cause analysis for recurring problems and implement long-term solutions.
- Collaborate with development, infrastructure, and business teams to ensure seamless application integration and performance.
- Manage incident and problem tickets, ensuring timely resolution and thorough documentation of the troubleshooting process.
- Develop and maintain support documentation, including knowledge base articles, runbooks, and technical guides.
- Implement and maintain application configurations, patches, and upgrades.
- Participate in on-call rotation to provide 24-7 support for critical applications.
- Conduct training and mentoring sessions for L1 and L2 support teams.
- Ensure compliance with ITIL standards and company policies, including change management and incident management processes.
- Extensive experience with Mainframe, Cobol, or Java/C++ Applications including configuration, administration, and support.
- Proficiency in scripting and automation to enhance support processes and workflows.
- Proven experience in managing escalations and providing L3 support..
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