ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation!

DESCRIPTION

At Sinch, our focus is on driving growth through organic initiatives. Strong organic growth requires a solid data foundation to guide business strategy and build operational efficiency. As part of our Data Analytics department, you'll collaborate with colleagues across multiple regions and functions.

The team's mission is to deliver timely, high-quality insights that support decision-making across the Sinch business, from operational optimisation to tactical and strategic recommendations. To succeed in this role, we're looking for someone who is curious about the drivers behind data patterns, detail-oriented in their execution, and comfortable working in a dynamic, fast-changing environment. You will work closely with multifunctional teams such as Product, Finance, HR, and Sales, and be part of a modern analytics setup using tools like Snowflake, dbt, and Tableau.

This is a one-year fixed-term contract, covering colleagues on parental leave. The role is designed to ensure continuity in analytics delivery and stakeholder support during this period.

Key Tasks and Responsibilities:

• Insights and Reporting: Deliver actionable insights through data analysis; maintain and develop dashboards, reports, and models to track key performance indicators and support business decisions.
• Data Model Development: Create and refine models to support our stakeholders' decision-making processes.
• Collaboration and Integration: Work closely with teams such as Product, Finance, and Data Delivery to embed analytics into ongoing business processes and initiatives.
• Continuous Improvement: Assess internal resources, documentation, data sources, and reporting continually, striving for improved quality and accuracy.
• Spreading Data Culture: Support stakeholders in understanding and using data effectively, contributing to a stronger data-driven culture across the organization.
• Analytics Support and Operations: Act as a key point of contact for internal analytics users by managing support requests, investigating data quality or reporting issues, and answering questions related to dashboards and data usage.

REQUIREMENTS

• Experience in business, financial, or strategic analysis, gained through roles such as analytics, finance, modelling, consulting, audit, or similar.
• At least 2 years of experience using Tableau.
• At least 2 years of experience working with SQL, or a comparable track record in analyzing large structured and unstructured datasets.
• A bachelor's or master's degree in a quantitative or business-related field (e.g. finance, economics, mathematics, engineering, computer science) is desirable.
• Experience working with stakeholders to solve business problems using data and analytics, including translating insights into clear recommendations.
• Fluency in English, both written and spoken.

Big Plus

• Experience working in a global company with colleagues and partners across the world.
• Tech, SaaS, or Telecom experience working in a Business-to-business setting.

Preferred Qualities

• Growth Mindset: Encourages continuous learning and development, both personally and professionally, and views challenges as opportunities for growth.
• Detail-Oriented: Pays meticulous attention to the nuances of data and analytics, ensuring accuracy and precision in all aspects of work.
• Adaptability: Demonstrates flexibility in responding to changes in the business environment, maintaining effectiveness in varying situations.
• Emotional Intelligence: Approaches collaboration with empathy and professionalism, building positive and effective working relationships.
• Innovative Mindset: Encourages thinking outside the box and embracing new ideas and technologies, keeping us at the forefront of industry advancements.
• Effective Communication: Exhibits strong skills in expressing ideas and complex data insights clearly and persuasively to diverse audiences.
  

Our corporate language is English, please submit your application in English.

At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not supporting relocation outside the EU at this time. Applicants must:

• Hold Swedish or EU/EEA citizenship.
• Have a valid Swedish work permit.

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!