Account Manager (Merchant Operations & Client Success)

About The Client

Our client is a licensed Electronic Money Institution (EMI) in the UK, authorised by the FCA, providing international payment processing, acquiring, and merchant services. The company operates with a structured operations team and focuses on enabling businesses worldwide to accept payments efficiently, optimise transaction flows, manage risk, and leverage analytics. The business is growing steadily, with a professional international team and a strong operational foundation.

Role Overview

As an Account Manager, you will be the main point of contact for a portfolio of B2B merchants. You will manage onboarding, daily client operations, transaction monitoring, and issue resolution. The role involves close coordination with internal teams such as Support, Risk, Product, and Processing. This position provides a clear path for growth within the account management function and the possibility to take on team leadership responsibilities in the future.

Key Responsibilities

• Manage a portfolio of merchants, ensuring smooth onboarding and ongoing operations
• Serve as the primary contact for clients, maintaining continuous communication on integration, transactions, and operational issues
• Coordinate with internal teams (Support, Risk, Product, Processing) to resolve client queries and incidents
• Monitor client transaction volumes, statuses, and potential issues
• Support clients in using the platform and its features effectively
• Maintain long-term client relationships and ensure retention
• Collect and relay feedback from clients to internal teams to improve processes and services
  
  

Requirements

• Proven experience as an Account Manager in fintech, payment processing, acquiring, or PSPs
• Understanding of merchant onboarding and client operations processes
• Experience working with B2B clients
• Strong communication skills in English and Russian (the role requires communication with international clients)
• Ability to work from the Riga office
  
  

Key Soft Skills

• Client-focused and structured mindset
• Ability to manage multiple accounts and tasks simultaneously
• Calm, responsible, and results-oriented
• Strong organisational and coordination skills
• Proactive problem-solving and operational awareness
  
  

What We Offer

• Competitive salary + performance bonuses
• Fully operational office in Riga with modern tools and infrastructure
• Opportunity to work with a professional, international fintech team
• Career growth potential to Team Lead or Senior Account Manager
• Exposure to multiple payment solutions, transaction types, and merchant portfolios
  
  

Hiring process (for IT/Fintech positions)

• Introductory screening call
• Interview with the Account Management Lead and Head of Operations
• Final discussion with senior leadership
• Offer stage
  
  

Apply in 2 min — join a growing fintech PSP to manage and grow merchant relationships while shaping the client experience and operational excellence.