Responsibilities

• Lead or participate in the design, implementation, and lifecycle management of enterprise IT infrastructure, including servers (physical and virtual), storage systems, and network platforms, ensuring alignment with business needs and branch standards.
• Administer and maintain core infrastructure components, including Windows and Linux servers, Active Directory, email systems, virtualisation platforms, cloud platforms and storage solutions, with a strong focus on performance, availability, and security.
• Enforce data protection principles by ensuring the confidentiality, integrity, and availability of systems and information through regular system reviews, security patching, and hardening practices.
• Support enterprise applications such as Core Banking & Payment, SWIFT, MEPS+, CTS and inhouse applications, ensuring reliable system access and resolving infrastructure-related issues affecting these platforms.
• Provide Level 1 and 2 support for infrastructure issues, including server outages, system performance degradation, and hardware failures; conduct root cause analysis and implement preventive measures.
• Manage relationships with telecommunication and infrastructure service providers, coordinating activities such as service provisioning, infrastructure upgrades, and incident resolution.
• Plan and support Disaster Recovery (DR) infrastructure, including DR server setup, replication, testing, and activation during live failover scenarios to ensure business continuity.
• Provide on-call support for 24x7x365 for critical applications, infrastructure and network (for example, FAST payment applications and gateway)
• Verify that engagement works are completed before invoices are processed. Ensure that all outstanding bills for the assigned projects are processed and paid when these projects are completed and closed.
• Handle all internal requests in a professional manner.
• Complete all assigned tasks in a timely and efficient manner in accordance to department procedures and guidelines. Ensure that all changes are tested and signed off by users before production deployment, and update necessary documentation for any system changes or fixes.
• Liaise with external vendors and service providers in a professional manner.

Requirements

• Bachelor’s Degree or Diploma in Information Technology or a related discipline from a recognised university or polytechnic.
• Minimum 5 years’ experience in an IT infrastructure support role, preferably within a banking or vendor environment, with hands-on expertise in network and/or server administration and support.
• Strong technical knowledge of IT infrastructure systems, including Windows Server OS, Red Hat Linux OS, Active Directory, Microsoft Exchange, VMware, network switches and routers, and AS400 systems.
• Proficient in middleware platforms, such as IBM MQ, web servers (e.g., Apache, IIS), and Microsoft 365 services.
• Skilled in IT automation and scripting, leveraging tools such as PowerShell, PowerBuilder, SCCM, Bash, Ansible, or similar platforms to streamline infrastructure deployment, patching, and routine administrative tasks.
• Solid understanding of cybersecurity practices, including system hardening, vulnerability management, and implementation of security controls aligned with industry standards.
• Experienced in project management methodologies, with the ability to lead and deliver infrastructure and security projects effectively.
• Demonstrated expertise in vendor management, including evaluating, onboarding, and managing third-party service providers to ensure performance, compliance, and alignment with organisational goals.
• Hold relevant certifications such as MCSE, CCNP, CISM, VMware, Cloud and M365.