Who are we

Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.

Key Responsibilities

Program Coordination & Execution

• Support the planning and execution of initiatives related to contact center and operational readiness.
• Track tasks, milestones, dependencies, and deliverables across multiple stakeholders.
• Maintain project plans, status reports, and action-item tracking.
• Ensure alignment across teams on timelines, ownership, and next steps.

Stakeholder Communication

• Coordinate with business, operations, and technology teams to gather updates and resolve blockers.
• Facilitate recurring status meetings, follow-ups, and documentation to drive progress.
• Identify, document, and escalate risks, issues, and delays, including proposed mitigation actions.

Operational Support

• Assist with initiatives involving call center processes, training readiness, communications, and operational workflows.
• Support readiness and change management activities to ensure smooth execution and transitions.

Required Qualifications

• Experience supporting cross-functional initiatives in a project or program management capacity.
• Strong organizational and prioritization skills, with the ability to manage multiple workstreams simultaneously.
• Excellent written and verbal communication skills.
• Ability to ramp up quickly and contribute with minimal onboarding.
• Availability to start within the next two weeks.

Highly Preferred Qualifications

• Experience in contact center or call center operations.
• Familiarity with training coordination, operational readiness, or customer support environments.
• Experience working with nearshore or distributed teams.