User Experience expert

Brussels Belgium Near site

Freelance contract

Duration 180 days can be extendable

DESCRIPTION OF THE TASKS

Following tasks will be performed by external service provider:

• Usability testing and User experience analysis.

• Giving recommendations on user interface at any step of the design of a digital solution (from

conceptualization to researching, wireframes sketching, prototyping, user testing and final

implementation).

• Visual prototyping of user interface solutions such as designing (low- and high-fidelity) wireframes,

2/4

mock-ups and story boards which lead to an intuitive and ergonomic user experience for different

web products and platforms.

• Creation and maintenance of style guides, brand book and visual component libraries, including

sketched concepts and page templates.

• Design considerations on font, visuals, text, the definition of information architecture, interaction

workflows and navigation.

• Usability studies

• User requirements research

• Synthesis of UX research, web analytics data, as well as surveys, legacy and organizational goals

• Presents reports

• Creation of graphic elements including illustrations, visuals, infographics, data visualisations, etc.

• Definition of user-centered evaluations, identifying key usability problems and providing

recommendations on how to solve them (including the participation in usability studies with users).

• Documentation of code, ensuring easy maintenance & evolution.

• Optimisation of application for maximum performance and scalability.

• Perform user research and interviews, analyse the insights and translate the findings into informed

design decisions

• Communicate the organisation’s strategic vision and goals from an end-user’ point of view

• Works closely with business and cross functional teams to reach desired organizational goals

3. LEVEL OF EDUCATION

As stated in the Article 2.6.3.1. of DIGIT-TM II Service requirements, a minimum educational qualification

for lot 3 is: Level of education corresponding to Level 7 of the European Qualification Framework which

typically corresponds to a master degree of 5 years.

4. KNOWLEDGE AND SKILLS

Following skills and knowledge are required for the performance of the above listed tasks:

• Usability studies

• Experience as a UX consultant, UX researcher, Digital communicator or equivalent

• A portfolio that shows the ability to work across various industries

• Knowledge of HTML/CSS

• Knowledge of design and graphical tools such as Adobe Photoshop, Illustrator, or similar.

• Experience with UI Design tools - Sketch, Adobe Suite XD or equivalent

• Knowledge of web technologies and standards (e.g. HTML, XML, CSS, SEO, web analytics)

• A plus: Knowledge of eUI framework

• Knowledge of prototyping, wireframing, interaction flows, information architecture and user testing

• Knowledge of UX design best practices, including user interface ergonomics, knowledge of

responsive design, data protection and security principles.

• Knowledge of user-centred design principles and methodologies, including development of usability

test plans for all stages of a project life-cycle based on defined target audiences, personas and user

stories

• Knowledge of user testing through all stages of a project, including different techniques (e.g. eye

tracking, dynamic/static verification) and methods of testing (e.g. remote usability testing, A/B

testing, hallway testing, post release testing).

• Participatory design (design sprints, visual conversation)

• Agile

• User centred design

• Research techniques

5. SPECIFIC EXPERTISE

Following specific expertise is mandatory for the performance of tasks:

• Develop trusted relationships with business leaders across a company to help them integrate user

experience capabilities as a strategic asset

• Excellent communicator

• Task oriented and result focused

• Maintain high standards for quality of work

• Ability to convince high level management, back up with arguments and confidence

6. CERTIFICATIONS & STANDARDS:

Following certificates & standards are required for the performance of tasks: NA